Vehicles Questions

 

Why is the posted VIN number incomplete?

Some Insurance Auctions provide only the first 11 digits of the VIN for decoding purposes. The winner will receive the complete VIN.

Does the vehicle start?

Most vehicles displayed on our website are located at Insurance Auction premises and are neither available for nor subject to inspection and testing. Therefore, we are typically unable to advise you if the item runs or not. In the event when the Insurance Auction lets us know the item runs or not, we include this information in the listing.

There is no damage report listed. What are the damages on an Insurance Auction item?

Insurance Auctions do not provide a damage report and/or full description of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliated dealers is displayed on the site.

How did the damage occur? How long has the vehicle been in its condition? Have any repairs been done?

Unfortunately, we are unable to determine how damages occur, how long a vehicle has been sitting in its current condition, and if repairs have been done. Insurance Auctions do not provide us or our affiliated dealers with damage reports and/or full descriptions and histories of their vehicles. However, very brief descriptions for Loss Type and Damage Type are normally offered under the Vehicle Description section of each listing. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. All vehicles are sold “as-is”.

Are loose parts displayed in the pictures included in the sale?

Loose parts can be lost/misplaced/detached at Insurance Auctions and/or in transit, we do not guarantee loose parts availability, even if they are visible in the photographs.