If we have a deposit and don’t buy can we get the money back?

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Yes. You can request a refund online or call us at (215) 289-0300 for immediate release of funds. If you do nothing, your funds will automatically go back to your credit card within 5 days. Read more

What happens to my deposit if i can’t make highest bid?

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If we do not win the vehicle for you, your deposit automatically gets voided back to your credit card after 5 days.
You can always call us to request it and we will process it same day. Read more

I was trying to bid on a car but it say I have to contact customer service why please?

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There could be several reasons why we would ask you to contact us first.

  1. There maybe a potential title issue (parts only, unable to register in your state, etc) – we might want to discuss that with your before you bid.
  2. It could be a heavy duty item and we would need to confirm with your prior to your bid that you will be able to transport it.

Without looking at the item you are trying to bid on, it’s hard to answer. Please feel free to contact us at 215-289-0300 so that we can take a look at that particular vehicle inventory item for you.

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I want to increase bidding limit, What steps are involved?

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To increase bidding limit please follow the following steps:

  1. Go to any vehicle item on our auto auction website.
  2. Click on the bidding limit tab located above item location information.
  3. On the bidding limit tab, find a calculator and enter your MAXIMUM potential bid (your ability to bid up to that amount) – this is not your bid, just your ability to bid to that amount if necessary.
  4. Click calculate and the system will then prompt you for either credit card processing or wire transfer instructions.

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