availability | RideSafely — Auto Auctions Worldwide

How can i bid on an auction that already started?

01-25-2018/0 Comments/in Process/by RideSafely.com

You would have to contact our customer service department at (215) 289-0300. A representative can confirm that item is still available and give you access to bid. Please make sure you have the inventory number available when you call. Read more

I need to know the location of the vehicle so I can pick it up?

06-02-2016/0 Comments/in Shipment/by RideSafely.com

After receiving all signed documents and complete payment, we’ll notify you via email when the vehicle is ready for pick-up. The address will also be accessible in your ridesafely.com account under the ‘Pick Up Location‘ tab. Additionally, we’ll give you a call to provide further details and ensure a smooth pick-up process.

If you have completed all necessary steps but haven’t received the information, please don’t hesitate to contact our office. Reach us directly at 215-289-0300 for immediate assistance.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

What does the ‘TBO’ title mean, and is it only for dealers to bid on?

04-04-2016/0 Comments/in Documentation/by RideSafely.com

The term ‘TBO’ signifies ‘To Be Obtained’, which means that the auction house is in the process of securing crucial documents such as the vehicle’s title or lien releases. Bidders do not need to be licensed car dealers to participate in auctions on RideSafely.com.

Should you have further inquiries, our RideSafely support team is ready to assist. Connect with us directly at (215) 289-0300.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

How do I pay for the car?

02-24-2016/3 Comments/in Payment/by RideSafely.com

Payment Instructions and Rules

RideSafely’s Guide to a Seamless Payment Process

Payment Terms

Balances can only be settled through bank wire transfer, cashier’s check, or money order. Personal checks and Western Union are not accepted.
If you’re outside the United States or face payment delays, consider prepaying the total amount before offering or be ready for daily late fees.
RideSafely imposes a standard fee of $299 for all vehicles priced over $1,000.
A $85 $150 Documentation Fee applies to each vehicle purchase, covering essential title transfers and mailing. Please note that this fee will be effective from January 1, 2024. The adjustment is a response to the rising costs associated with title processing. Furthermore, the updated fee now includes 2nd-day FedEx shipping for titles within the United States.
Insurance auction fees also apply, varying based on the vehicle’s purchase price, auction type, and location.
For your convenience, each listing features an integrated calculator to estimate insurance auction fees and our standard fee.

Balance Due

Customers are required to settle the balance due in full within 2 business days following the sale confirmation notification.
Upon acceptance of an offer by the Insurance Auction, a Sale Confirmation Notification is sent via email to the customer, and the customer’s invoice is updated on RideSafely’s website.
It is the customer’s responsibility to check their updated invoices by navigating to “My Account” and then “My Transactions”, as well as their email for updates.
Accounts with payments made after the specified due date will incur a Late Fee of $100 per day for each item.

Late Payment Fees and Penalties

Vehicles unpaid within 2 business days of the invoice date will incur a late fee of $100 per day.
Vehicles remaining unpaid for a week will be re-listed, resulting in the suspension of your account and forfeiture of your deposit.

Storage Fees

Insurance auctions offer complimentary storage for items purchased for up to 4 calendar days, starting from the purchase date.
Beyond this period, a Storage Fee ranging from $25 to $50 per day, per item will be incurred, inclusive of weekends.
Vehicles not retrieved within 2 weeks from the auction date may be deemed abandoned by the Insurance auction and are subject to resale without any compensation to the customer. Therefore, it’s crucial to ensure timely pickup of your vehicle.

Additional Fees and Services

A $20 Forklift Loading Fee may be applicable, typically for inoperable vehicles.
Actual loading and storage fees can be settled by customers directly at the auction upon vehicle pickup.
Alternatively, customers have the option to pay storage and loading fees through RideSafely, and we will handle the payment to the insurance auction on your behalf.
Please note, that if there is an outstanding balance on your account, your vehicle will not be released. Additionally, RideSafely does not offer crating or pallet provisions for any items.

Pickup, Shipping, or Delivery

Customers are welcome to personally pick up their purchased items without any additional fees.
Many customers opt for the convenience of a transportation company or broker to manage the shipment of their vehicles.
RideSafely can also assist you with shipping your vehicle through reliable third-party car shipping services.

Helpful Topics

Shipping Related

See all questions and answers related to the shipping process.

If you’re looking to buy a car from an auction and require further information, please don’t hesitate to reach out to us at RideSafely. Contact us at (215) 289-0300 for assistance. We’re dedicated to helping you navigate your auction purchase smoothly.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

When will I be notified of the results from the Insurance Auction?

02-24-2016/0 Comments/in Process/by RideSafely.com

Customers with highest active bid are notified of the results from the subsequent Insurance Auction by e-mail. Additionally the results are posted under customer`s ‘My Account’ section. The results are published by 9 PM US EST the day of auction (unless our affiliated dealer is waiting for Insurance Auction approval, which can take up to 5 business days).

How can i bid on an auction that already started?

I need to know the location of the vehicle so I can pick it up?

What does the ‘TBO’ title mean, and is it only for dealers to bid on?

When will I be notified of the results from the Insurance Auction?

Customer Care

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Your Global Auto Auction Partner, Powered by RideSafely.com

Customer Service

Support Hours

Payment Instructions and Rules

Payment Terms

Balance Due

Late Payment Fees and Penalties

Storage Fees

Additional Fees and Services

Pickup, Shipping, or Delivery

Helpful Topics

Customer Care

Find Vehicles

Company

Customer Reviews

Corporate

Your Global Auto Auction Partner, Powered by RideSafely.com

Customer Service

Support Hours

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