How do I know when the live auction starts?

If live auction is available on that particular item, the system will let you know the exact time the auction would start and when your item will be up for bidding. Typically live auctions are set to start 30 minutes after it closes on our site. Read more

I placed a bidding limit on a vehicle. Is this hold going to be released at the end of the auction for the particular car or it will be held for other possible cars?

It will stay on your RideSafely.com account for 5 days. You can use it to cover other bids. If not claimed to a won vehicle, it will automatically expire back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

Reserve – how do i know if vehicle has a reserve price?

Unfortunately, unless we end up being the highest bidder for that item, we wouldn’t know if there is a reserve or how much it would be. Read more

How soon after a deposits made can I bid?

As soon as you can make a deposit, you should be able to submit your bid or bid live. Restrictions may apply where you would have to contact customer service first, but it would be promptly displayed on the item you are trying to bid on. Read more

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

You did end up the highest bidder at the live auction. Currently we are waiting for the results of this item as it is on approval. We will notify you in either way. Please keep in mind, the auction can take up to 48 hours to make a decision. Read more