I was trying to bid on a car but it say I have to contact customer service why please?

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There could be several reasons why we would ask you to contact us first.

  1. There maybe a potential title issue (parts only, unable to register in your state, etc) – we might want to discuss that with your before you bid.
  2. It could be a heavy duty item and we would need to confirm with your prior to your bid that you will be able to transport it.

Without looking at the item you are trying to bid on, it’s hard to answer. Please feel free to contact us at 215-289-0300 so that we can take a look at that particular vehicle inventory item for you.

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How can I obtain a key for the vehicle?

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We suggest the following three ways to obtain a key for your vehicle:

  1. From VIN. Contact a local authorized dealer (for your vehicle make) and inquire if a key can be made from the VIN
  2. From Ignition Code. If the local authorized dealer cannot make a key from the VIN, then ask if a key can be made from the code engraved on the ignition. This would require removal of the ignition in order to view the code.
  3. From Ignition. Take your vehicle’s ignition to a locksmith, who will be able to make a key specific to the ignition. This usually costs under $100.

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