How can I see the extent of damage that was repaired?

In most cases you cannot. You would have to really rely on pictures and the damage description to assume the damage. If you wish, you can call our office at (215) 289-0300 and we can try to check if we have any additional information for you. Read more

What does it mean the damage type Water/Flood?

A “flood title” on vehicle details means the car has damage from sitting in water deep enough to fill the engine compartment.
Read more

I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?

Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.

What does ‘Auction Verification’ mean, specifically ‘Runs & Drives’ or ‘Engine Start’?

At times, Insurance Auction staff may confirm a vehicle’s ‘Engine Start‘ ability and ‘Run and Drive‘ status upon intake at their facility. This process typically involves attempting to start the vehicle—with or without external aids like jump-starts or booster boxes—and checking if it can move forward under its own power. However, there is no assurance that the vehicle will be roadworthy or function similarly when retrieved by the buyer.

Please note, that RideSafely does not conduct these verifications and is unaware of the specific methods used by the Insurance Auction staff, such as whether booster boxes or wire splicing was necessary. Consequently, we cannot guarantee the engine’s performance or the vehicle’s drivability.

RideSafely is not liable for the outcome of these verifications, the vehicle’s operational quality, or any subsequent issues. If ‘Auction Verification‘ is not listed for a vehicle, such information was not provided.

Need help with auction verifications? Get immediate assistance by contacting our RideSafely support team at (215) 289-0300.

RideSafelyThank you,
Team RideSafely.com
feedback[at]ridesafely.com

What is the Reconstruction process?

The reconstruction process is simple and straight forward, but varies somewhat from state to state. In short, you will first have to have the vehicle repaired (i.e. “reconstruction process”) per your state’s guidelines, have the vehicle inspected, and complete and submit the proper DMV forms. Then the DMV will issue you a title. The last step is to register and insure the vehicle to be driven on the roads. Please verify the exact procedures with your state`s DMV. For your convenience, please refer to our Reconstruction Info page (, , then ), where we post links to websites containing state-by-state reconstruction procedures. Please note all information contained on the linked websites is independent from RideSafely.com. Please check with your state`s DMV for exact procedures. We do not know or guarantee that any of the vehicles listed on our site can be reconstructed or titled in any particular state or country.