Can I have my deposit refunded before the 5 days?

Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more

If I bid on a vehicle and do not win, does the $400 deposit refundable? Are there any charges per bid ie: Do you charge an amount each time I bid even if I don’t win the vehicle

No, we do not charge anything if we are not able to purchase the item for you. As a matter of fact, we don’t even charge the credit card for the deposit, we just preauthorize it (put it on hold). This way if you don’t win, the hold will automatically get released back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

Will my bidding deposit be placed on another vehicle if did not win, or it will be refunded?

You can keep reusing your deposit on any vehicle for up-to 5 days. If we do not charge the credit card within 5 days, your funds will automatically be refunded back to you as long as you don’t have any active bids. Related: Credit Card Hold FAQ Read more

Is there a time limit to pick up vehicle?

Yes. Once the item is won, you will be notified on the exact amount of time you have to pick up your item. Different auctions have different rules. Free storage days vary from 2-5 days. Auction storage fees vary from $20-50 per day, depending on auction.

If you have a specific item in mind, please let us know the inventory number and we’ll be happy to give you more details on it. Read more