How long do I have to pick up the item after the auction closes?

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Following a purchase, the auction houses typically provide a window of 2 to 4 business days for item pickup. However, this duration can vary depending on the specific auction.

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For any additional questions or support, don’t hesitate to contact the RideSafely team at (215) 289-0300.

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How long after online bidding ends does total bidding end and award of truk to bidder occurs?

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Once the bidding ends on our site, the live auction will begin within half hour. Bidding could go on all day. Results are usually available by end of the day or may take up to 48 hours. Read more

Can I have my deposit refunded before the 5 days?

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Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more

If I bid on a vehicle and do not win, does the $600 deposit refundable? Are there any charges per bid ie: Do you charge an amount each time I bid even if I don’t win the vehicle

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No, we do not charge anything if we are not able to purchase the item for you. As a matter of fact, we don’t even charge the credit card for the deposit, we just preauthorize it (put it on hold). This way if you don’t win, the hold will automatically get released back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

Will my bidding deposit be placed on another vehicle if did not win, or it will be refunded?

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You can keep reusing your deposit on any vehicle for up-to 5 days. If we do not charge the credit card within 5 days, your funds will automatically be refunded back to you as long as you don’t have any active bids. Related: Credit Card Hold FAQ Read more