I was trying to bid on a car but it say I have to contact customer service why please?

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There could be several reasons why we would ask you to contact us first.

  1. There maybe a potential title issue (parts only, unable to register in your state, etc) – we might want to discuss that with your before you bid.
  2. It could be a heavy duty item and we would need to confirm with your prior to your bid that you will be able to transport it.

Without looking at the item you are trying to bid on, it’s hard to answer. Please feel free to contact us at 215-289-0300 so that we can take a look at that particular vehicle inventory item for you.

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How long does it take to get the results to a auction?

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The auction can take up to 48 hours to post results. If the auction comes back with a counter offer or a reserve price, we would let you know so that you can make a decision.

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Can you place a bid at the Dallas IAAI auction for me?

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Yes, we can definitely bid on your behalf on Dallas IAA location.

For that, you will need to follow our bidding instructions on RideSafely.com or call our customer service line at 215 (289)-0300 for more information on how to bid.
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I want to increase bidding limit, What steps are involved?

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To increase bidding limit please follow the following steps:

  1. Go to any vehicle item on our auto auction website.
  2. Click on the bidding limit tab located above item location information.
  3. On the bidding limit tab, find a calculator and enter your MAXIMUM potential bid (your ability to bid up to that amount) – this is not your bid, just your ability to bid to that amount if necessary.
  4. Click calculate and the system will then prompt you for either credit card processing or wire transfer instructions.

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What does the ‘TBO’ title mean, and is it only for dealers to bid on?

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The term ‘TBO’ signifies ‘To Be Obtained’, which means that the auction house is in the process of securing crucial documents such as the vehicle’s title or lien releases. Bidders do not need to be licensed car dealers to participate in auctions on RideSafely.com.

Should you have further inquiries, our RideSafely support team is ready to assist. Connect with us directly at (215) 289-0300.

RideSafelyThank you,
Team RideSafely.com
feedback[at]ridesafely.com