Yes, but we prefer you not to do it. Considering we do not actually charge the card, we put a hold on it, the prepaid cards are difficult to release funds back to. We had customer having a hard time getting refunds and their funds back to that card. You can use any card such as a credit card or a debit card for more convenience. Learn more about How do I pay for the car? and Credit Card Hold FAQ Read more
Yes, you can. Please make sure to indicate your account number or email address registered with RideSafely.com. Your funds will be placed on your RideSafely.com Account and you would be able to use them for bids and purchases. Read more
Deposits are done via our auction website or over the phone. Full payment must be done within 2 business days of an invoice being posted via secured funds such as bank wire transfer, cashier’s check or a money order. Learn more about How do I pay for the car? Read more
Yes, you must put a deposit down before you can activate any bid. The deposit is either $600 or 10% of your bid amount (whichever is greater). Considering we don’t actually charge your credit card for the deposit amount, we just put a hold on it, the funds never leave your credit card. If we do not use your deposit towards a purchase, the hold will automatically get released within 5 business days back to you credit card. Learn more about Credit Card Hold FAQ. Read more
To initiate a Wire Transfer refund, please submit a refund request through your online account by providing your banking details. Alternatively, you can directly email us at info[at]ridesafely.com with the required information, including the account holder’s name, account number, routing or SWIFT code, and the address linked to the account. It’s important to note that the name on the refund request must match the name from the original wire transfer we received.
Should you require further assistance or have any questions, the RideSafely team is readily available. Connect with us directly by calling (215) 289-0300.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com