What are the storage yard hour of operation and days of the week?
Each storage yard is different. Most of them however work Mon-Fri 8AM – 4:30PM. You would have to contact a particular yard for more details. Read more
How long after online bidding ends does total bidding end and award of truk to bidder occurs?
Once the bidding ends on our site, the live auction will begin within half hour. Bidding could go on all day. Results are usually available by end of the day or may take up to 48 hours. Read more
Can I have my deposit refunded before the 5 days?
Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more
How long does it take to get the results to a auction?
The auction can take up to 48 hours to post results. If the auction comes back with a counter offer or a reserve price, we would let you know so that you can make a decision.
What are your working hours?
Our US Customer Service Center operates from 9 am to 5 pm US EST (Eastern Standard Time), Monday through Friday, excluding weekends and major holidays. Additionally, our International Customer Service Centers are open from 9 am to 5 pm local time, Monday through Friday, and remain closed on weekends and local holidays. For more information, explore our Customer Support business hours.
For further inquiries or assistance, feel free to reach out to us at (215) 289-0300. We’re always here to help.
Thank you,
Team RideSafely.com
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