What time can I pick-up my vehicle?

The auction yards are open Monday through Friday from 8AM to 5PM local time (Current Local Time: Sat, 20 Oct 2018 7:38 pm, EDT). You or your transporter must be at the yard no later than 4:30PM local time in order to start the pick-up process. Read more

How much it will cost to repair a hail damage at a Hyundai car? Can we pay this reparation at you or can you recommend somebody? My understanding is that I cannot registered a car with a salvage title for hail in MD (I am a student and just arrived here in US)

It would really depend on the extend of the damage. Usually involves doing body work and repaint. You would not be able to register any salvage car (doesn’t matter what damage type is) until you do reconstruction on the vehicle. You would need it fix it and made it road safe and have it inspected by either your local police station or DMV (depending on your location).

Unfortunately, we do not have any body shops we work with directly, so you would have to find someone local in your area. Read more

If storage fees are incurred, how do those fees get paid?

If you run into storage fees, you can call us and we’ll take your payment over the phone and in return pay the auction on your behalf. Some auction location accept payment via credit card or a money order directly at yard. Read more

Can I inspect the vehicle?

In most cases you would have to be a registered dealer at that particular auction location. However, some yards may have inspection services available to you. Please contact our customer service line at (215) 289-0300 for more information and contact numbers. Read more

I need to know the location vehicle is so I can pick up

Once the vehicle is ready for pick up (after we have received all signed documents and complete payment), the pick up address will be emailed to you and also be available on your ridesafely.com account under pick up location tab. We will also be calling you to provide additional information.
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