What are the fees that I need to pay if I want to cancel the purchased item?

Renege/cancellation fees are anywhere from $400 to 15% of your purchase price. Depending on the price amount and which auction the item is coming from. Please contact customer service for more details at (215) 289-0300.

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RideSafely is Requiring a $400 bd deposit. Do I get this back if I do not win the auction, or I just want it returned?

Yes. As a matter of fact, we don’t actually charge your credit card. We preauthorize it. So if we do not claim it for an actual purchase or you are currently not using it to secure your bid, it will automatically expired back to your card within 5 days. You can always request a refund online or by calling us and get it back sooner. Learn more about Credit Card Hold FAQ. Read more

Can I have my deposit refunded before the 5 days?

Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more