I can’t request a refund even though I didn’t win the car, and it has been more than three days since the auction for the item ended. What should I do?
/0 Comments/in Paymentaccount/by RideSafely.comYour security deposit is available for use on subsequent bids for up to 5 days. Note that the deposit merely places a hold on your card for no longer than 5 business days. Without any charges from us or a refund request from you, this hold automatically lifts after the 5-day window.
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Need assistance with auto auction details or have other inquiries? Reach out to RideSafely Customer Support immediately at (215) 289-0300. We’re here to help!
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Do deposits made for bidding get refunded or are they put towards the total bill?
/0 Comments/in Paymentbill/by RideSafely.comIf we successfully win the item for you, your deposit will be applied towards the invoice. Should we not secure the win, your deposit will be credited to your account, allowing you to bid on other auction vehicles or request a full refund at your convenience.
Need more information or assistance? Our team is here to help. Connect with us at (215) 289-0300.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
Security Deposit Refunds
/0 Comments/in Paymentaccount/by RideSafely.comYour security deposit is fully refundable if a vehicle is not obtained by our affiliate dealers—for instance, if the bid at the Insurance Auction exceeds your RideSafely.com offer or the bid is not accepted. However, if the vehicle is secured by our dealer and you then opt not to complete the purchase, the deposit becomes non-refundable.
Refund methods are determined by our affiliated dealers, and please be aware that wire transfer fees will be deducted from the deposit amount. For refunds via check, an incoming wire fee of $7.50 is applicable. U.S. customers receiving wire refunds will have a total of $17.50 deducted for both incoming and outgoing wire fees. International wire refunds will incur a $35 fee to cover additional charges. Note that RideSafely.eu exclusively processes refunds through wire transfer.
Should you have further inquiries, our RideSafely support team is ready to assist. Connect with us directly at (215) 289-0300.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
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