I was notified my bid was not approved. I was the highest bidder, why did I not get the car?

Most of the auctions have a reserve set on a vehicle. If the seller doesn’t approve our bid or does not counter offer to our bid, it will get declined and either removed from sale completely or be put on the next week sale for a rerun. Read more

What happens if I win a vehicle at the auction, but then change my mind and decide that I do not want it?

All bids are binding and all sales are final. If we successfully win a vehicle for you at auction and you decide to change your mind or forgo the sale, your deposit will be kept for relisting fees. Please be aware, relisting fees vary by auction. The minimum relist fee is $400 and it may be as high as 15% of your winning bid. Read more

How many business days to pickup a vehicle?

Days to pick up varies by the auction. It’s usually anywhere from 2 – 5 business days. Storage fees also vary by auction starting at $20 – $50/day. You have 2 business days to make a full payment on the vehicle. Depending on the auction, the relist will happen anywhere from 3-10 days from the day of purchase. Please keep in mind, the deposit will be kept as relisting fees will apply. Related: What time can I pick-up my vehicle? Read more