I was trying to bid on a car but it say I have to contact customer service why please?
There could be several reasons why we would ask you to contact us first.
- There maybe a potential title issue (parts only, unable to register in your state, etc) – we might want to discuss that with your before you bid.
- It could be a heavy duty item and we would need to confirm with your prior to your bid that you will be able to transport it.
Without looking at the item you are trying to bid on, it’s hard to answer. Please feel free to contact us at 215-289-0300 so that we can take a look at that particular vehicle inventory item for you.
How much does your service cost?
RideSafely.com fees are $299 for any vehicle over $1,000.
- A $150 documentation fee is applied to each vehicle purchase, encompassing all essential title transfer and mailing expenses.
- Additionally, there are insurance auction fees that vary based on the vehicle’s purchase price, auction type, and location.
- Each listing includes a built-in calculator, allowing our users to determine both the insurance auction fees and our standard fee.
Should you have further inquiries, our RideSafely support team is ready to assist. Connect with us directly at (215) 289-0300.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?
Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.
What is the Reconstruction process?
The reconstruction process is simple and straight forward, but varies somewhat from state to state. In short, you will first have to have the vehicle repaired (i.e. “reconstruction process”) per your state’s guidelines, have the vehicle inspected, and complete and submit the proper DMV forms. Then the DMV will issue you a title. The last step is to register and insure the vehicle to be driven on the roads. Please verify the exact procedures with your state`s DMV. For your convenience, please refer to our Reconstruction Info page (, , then ), where we post links to websites containing state-by-state reconstruction procedures. Please note all information contained on the linked websites is independent from RideSafely.com. Please check with your state`s DMV for exact procedures. We do not know or guarantee that any of the vehicles listed on our site can be reconstructed or titled in any particular state or country.