What does it mean the damage type Water/Flood?
A “flood title” on vehicle details means the car has damage from sitting in water deep enough to fill the engine compartment.
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What is NMVTIS (National Motor Vehicle Title Information System)?
NMVTIS is National Motor Vehicle Title Information System implemented by US Department of Justice. The NMVTIS is designed to protect consumers from fraud and unsafe vehicles and to keep stolen vehicles from being resold. NMVTIS is also a tool that assists states and law enforcement in deterring and preventing title fraud and other crimes.
All states DMV`s report the data to NMVTIS and check against NMVTIS database every time the title is transferred. DMV`s have the right to deem any title branded according to the records in the NMVTIS database.
All Clean title vehicles sold through salvage auctions have a chance of the title becoming salvage when processed by DMV. Please refer to http://www.vehiclehistory.gov for details.
Does the name on the driver’s license have to match the account information?
Yes, it’s essential that the name on your driver’s license aligns exactly with your account information. This is in compliance with DMV regulations, which mandate this matching for title issuance. Please note that if the vehicle title will be registered under a company’s name, you’ll need to provide an official letter on company letterhead. This letter should confirm that the purchaser of the vehicle is either the owner or an authorized employee of the company. Compliance with these requirements ensures a smooth and legally sound transaction.
Should you have any further inquiries, feel free to reach out to us at (215) 289-0300. We are always here to assist you.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
How do I pay for the car?
Payment Instructions and Rules
RideSafely’s Guide to a Seamless Payment Process
- Balances can only be settled through bank wire transfer, cashier’s check, or money order. Personal checks and Western Union are not accepted.
- If you’re outside the United States or face payment delays, consider prepaying the total amount before offering or be ready for daily late fees.
- RideSafely imposes a standard fee of $299 for all vehicles priced over $1,000.
- A $85 $150 Documentation Fee applies to each vehicle purchase, covering essential title transfers and mailing. Please note that this fee will be effective from January 1, 2024. The adjustment is a response to the rising costs associated with title processing. Furthermore, the updated fee now includes 2nd-day FedEx shipping for titles within the United States.
- Insurance auction fees also apply, varying based on the vehicle’s purchase price, auction type, and location.
- For your convenience, each listing features an integrated calculator to estimate insurance auction fees and our standard fee.
- Customers are required to settle the balance due in full within 2 business days following the sale confirmation notification.
- Upon acceptance of an offer by the Insurance Auction, a Sale Confirmation Notification is sent via email to the customer, and the customer’s invoice is updated on RideSafely’s website.
- It is the customer’s responsibility to check their updated invoices by navigating to “My Account” and then “My Transactions”, as well as their email for updates.
- Accounts with payments made after the specified due date will incur a Late Fee of $100 per day for each item.
- Vehicles unpaid within 2 business days of the invoice date will incur a late fee of $100 per day.
- Vehicles remaining unpaid for a week will be re-listed, resulting in the suspension of your account and forfeiture of your deposit.
- Insurance auctions offer complimentary storage for items purchased for up to 4 calendar days, starting from the purchase date.
- Beyond this period, a Storage Fee ranging from $25 to $50 per day, per item will be incurred, inclusive of weekends.
- Vehicles not retrieved within 2 weeks from the auction date may be deemed abandoned by the Insurance auction and are subject to resale without any compensation to the customer. Therefore, it’s crucial to ensure timely pickup of your vehicle.
- A $20 Forklift Loading Fee may be applicable, typically for inoperable vehicles.
- Actual loading and storage fees can be settled by customers directly at the auction upon vehicle pickup.
- Alternatively, customers have the option to pay storage and loading fees through RideSafely, and we will handle the payment to the insurance auction on your behalf.
- Please note, that if there is an outstanding balance on your account, your vehicle will not be released. Additionally, RideSafely does not offer crating or pallet provisions for any items.
- Customers are welcome to personally pick up their purchased items without any additional fees.
- Many customers opt for the convenience of a transportation company or broker to manage the shipment of their vehicles.
- RideSafely can also assist you with shipping your vehicle through reliable third-party car shipping services.
Payment Related
- What is a credit card hold and how does it work?
- Do you accept cash?
- Do you accept credit cards?
- Do you accept debit or Visa cards?
- How much is the security deposit?
- How much does your service cost?
- What is the RideSafely fee?
See all questions and answers related to the payment process.
Shipping Related
- How much does it cost to ship a car?
- What time can I pick up my vehicle?
- What do I need to pick up the vehicle?
- Is there a time limit to pick up the vehicle?
- Can I drive a salvage vehicle home?
- How do I know where to pick up the car?
- Is there a time limit to pick up the vehicle?
See all questions and answers related to the shipping process.
If you’re looking to buy a car from an auction and require further information, please don’t hesitate to reach out to us at RideSafely. Contact us at (215) 289-0300 for assistance. We’re dedicated to helping you navigate your auction purchase smoothly.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?
Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.