What happens to deposit when no bids were won on that day?
/0 Comments/in Processaccount/by RideSafely.comYour deposit will be credited to your ridesafely.com/en/myaccount assuming you will be bidding on more items. At any point, you can either request a refund online or call us directly for us to void your transaction back to your credit card.
I can’t request a refund even though I didn’t win the car, and it has been more than three days since the auction for the item ended. What should I do?
/0 Comments/in Paymentaccount/by RideSafely.comYour security deposit is available for use on subsequent bids for up to 5 days. Note that the deposit merely places a hold on your card for no longer than 5 business days. Without any charges from us or a refund request from you, this hold automatically lifts after the 5-day window.
See also
Need assistance with auto auction details or have other inquiries? Reach out to RideSafely Customer Support immediately at (215) 289-0300. We’re here to help!
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When will I be notified of the results from the Insurance Auction?
/0 Comments/in Processaccept/by RideSafely.comCustomers with highest active bid are notified of the results from the subsequent Insurance Auction by e-mail. Additionally the results are posted under customer`s ‘My Account’ section. The results are published by 9 PM US EST the day of auction (unless our affiliated dealer is waiting for Insurance Auction approval, which can take up to 5 business days).
RideSafely’s bidding has ended. Is my bid the highest?
/0 Comments/in Processaffiliate/by RideSafely.comIf a customer has the highest ACTIVE bid at the end of the RideSafely.com end of bidding time, we automatically notify him via e-mail and update his account on RideSafely.com. It is the customer’s responsibility to check his e-mail and bid status by selecting the `My Account` menu and then the `My Bids` option.
If the customer never activated a ‘Pending Bid’, it`s not considered to be the highest and won`t be presented at the auction. To activate a bid the customer must submit a security deposit of $400.00 or 10% of the bid amount (whichever is greater). Up until the RideSafely.com bidding closes, we notify customers via email when they have been outbid, or if they need to activate their bid. We also recommend customers to regularly check their bid status in the “My Bids” page before the bidding ends.
Next, one of our affiliated dealers, on your behalf, bids at the Insurance Auction (closed to the general public). If the bid is accepted by the Insurance Auction, our authorized affiliate dealer acquires the vehicle for the customer.
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Langhorne, PA 19047, US
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