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I was notified my bid was not approved. I was the highest bidder, why did I not get the car?

01-30-2018/0 Comments/in Process/by RideSafely.com

Most of the auctions have a reserve set on a vehicle. If the seller doesn’t approve our bid or does not counter offer to our bid, it will get declined and either removed from sale completely or be put on the next week sale for a rerun. Read more

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

12-13-2017/0 Comments/in Process/by RideSafely.com

You did end up the highest bidder at the live auction. Currently we are waiting for the results of this item as it is on approval. We will notify you in either way. Please keep in mind, the auction can take up to 48 hours to make a decision. Read more

What does the ‘TBO’ title mean, and is it only for dealers to bid on?

04-04-2016/0 Comments/in Documentation/by RideSafely.com

The term ‘TBO’ signifies ‘To Be Obtained’, which means that the auction house is in the process of securing crucial documents such as the vehicle’s title or lien releases. Bidders do not need to be licensed car dealers to participate in auctions on RideSafely.com.

Should you have further inquiries, our RideSafely support team is ready to assist. Connect with us directly at (215) 289-0300.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

How do I pay for the car?

02-24-2016/3 Comments/in Payment/by RideSafely.com

Payment Instructions and Rules

RideSafely’s Guide to a Seamless Payment Process

Payment Terms

Balances can only be settled through bank wire transfer, cashier’s check, or money order. Personal checks and Western Union are not accepted.
If you’re outside the United States or face payment delays, consider prepaying the total amount before offering or be ready for daily late fees.
RideSafely imposes a standard fee of $299 for all vehicles priced over $1,000.
A $85 $150 Documentation Fee applies to each vehicle purchase, covering essential title transfers and mailing. Please note that this fee will be effective from January 1, 2024. The adjustment is a response to the rising costs associated with title processing. Furthermore, the updated fee now includes 2nd-day FedEx shipping for titles within the United States.
Insurance auction fees also apply, varying based on the vehicle’s purchase price, auction type, and location.
For your convenience, each listing features an integrated calculator to estimate insurance auction fees and our standard fee.

Balance Due

Customers are required to settle the balance due in full within 2 business days following the sale confirmation notification.
Upon acceptance of an offer by the Insurance Auction, a Sale Confirmation Notification is sent via email to the customer, and the customer’s invoice is updated on RideSafely’s website.
It is the customer’s responsibility to check their updated invoices by navigating to “My Account” and then “My Transactions”, as well as their email for updates.
Accounts with payments made after the specified due date will incur a Late Fee of $100 per day for each item.

Late Payment Fees and Penalties

Vehicles unpaid within 2 business days of the invoice date will incur a late fee of $100 per day.
Vehicles remaining unpaid for a week will be re-listed, resulting in the suspension of your account and forfeiture of your deposit.

Storage Fees

Insurance auctions offer complimentary storage for items purchased for up to 4 calendar days, starting from the purchase date.
Beyond this period, a Storage Fee ranging from $25 to $50 per day, per item will be incurred, inclusive of weekends.
Vehicles not retrieved within 2 weeks from the auction date may be deemed abandoned by the Insurance auction and are subject to resale without any compensation to the customer. Therefore, it’s crucial to ensure timely pickup of your vehicle.

Additional Fees and Services

A $20 Forklift Loading Fee may be applicable, typically for inoperable vehicles.
Actual loading and storage fees can be settled by customers directly at the auction upon vehicle pickup.
Alternatively, customers have the option to pay storage and loading fees through RideSafely, and we will handle the payment to the insurance auction on your behalf.
Please note, that if there is an outstanding balance on your account, your vehicle will not be released. Additionally, RideSafely does not offer crating or pallet provisions for any items.

Pickup, Shipping, or Delivery

Customers are welcome to personally pick up their purchased items without any additional fees.
Many customers opt for the convenience of a transportation company or broker to manage the shipment of their vehicles.
RideSafely can also assist you with shipping your vehicle through reliable third-party car shipping services.

Helpful Topics

Shipping Related

See all questions and answers related to the shipping process.

If you’re looking to buy a car from an auction and require further information, please don’t hesitate to reach out to us at RideSafely. Contact us at (215) 289-0300 for assistance. We’re dedicated to helping you navigate your auction purchase smoothly.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

Do you accept loan checks for the cars from your “Clean Vehicles” section?

02-24-2016/0 Comments/in Payment/by RideSafely.com

Yes, our affiliated dealers can accept loan checks. Please make sure that you secure financing for the vehicle prior to purchase, i.e. obtain a `blank check` or pre-approval prior to placing any offers. Read more

I was notified my bid was not approved. I was the highest bidder, why did I not get the car?

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

What does the ‘TBO’ title mean, and is it only for dealers to bid on?

Do you accept loan checks for the cars from your “Clean Vehicles” section?

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