I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?

Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.

What is the Reconstruction process?

The reconstruction process is simple and straight forward, but varies somewhat from state to state. In short, you will first have to have the vehicle repaired (i.e. “reconstruction process”) per your state’s guidelines, have the vehicle inspected, and complete and submit the proper DMV forms. Then the DMV will issue you a title. The last step is to register and insure the vehicle to be driven on the roads. Please verify the exact procedures with your state`s DMV. For your convenience, please refer to our Reconstruction Info page (, , then ), where we post links to websites containing state-by-state reconstruction procedures. Please note all information contained on the linked websites is independent from RideSafely.com. Please check with your state`s DMV for exact procedures. We do not know or guarantee that any of the vehicles listed on our site can be reconstructed or titled in any particular state or country.

Can you tell me how much it would cost to repair a vehicle?

Ridesafely.com does not repair vehicles and, for legal reasons, does not provide repair estimates. Prices for new parts can be obtained from a local authorized dealer (of your vehicle make). Prices for used parts can be obtained from a local salvage yard or an on-line auction site.

I received my vehicle and there are additional damages, undercarriage and other latent defects not visible in the pictures. What can I do?

All vehicles displayed on our website are sold “as-is”, therefore there is no recourse. We understand undercarriage and other latent defects are not visible in the photographs. Customers must understand that salvage vehicles may have latent defects (e.g. undercarriage damage, under hood damage, etc.). Ridesafely.com and its affiliated dealers are NOT aware of latent defects of any vehicle. Insurance Auctions do not provide us or our affiliated dealers with damage reports and/or full descriptions and histories of their vehicles. All information provided by the Insurance Auctions to our authorized affiliate dealers is displayed on the site. Vehicles might also have been previously repaired. Ridesafely.com and its affiliate dealers 1) are NOT aware of repairs performed, and 2) can NOT comment on the craftsmanship of repairs, it performed, on any vehicle. Please, place your offers with cognizance!

Why is the posted VIN number incomplete?

Some Insurance Auctions provide only the first 11 digits of the VIN for decoding purposes. The winner will receive the complete VIN.