How to delete a bid?

Please keep in mind, all bids are binding. If you need to delete a bid, you must contact customer at (215) 289-0300 and a representative would be able to assist you and finding out if there is still time to delete or the item is already going through the auction. Read more

How to find a IAAI vehicle on your website? IE. converting their number to yours?

You should be able to find those items by entering IAA stock number in the main search bar on the top of the RideSafely.com. Please keep in mind, if the sale is longer than 3 days away from today, you will not see the item on our site.

If you ever need assistance, please call us at (215) 289-0300 and we will either locate or load the item for you. Read more

Can I get an agent to assist me with bidding, purchasing and shipment to Nigeria?

Sure. Please contact our customer service line at (215) 289-0300 or email us at info@ridesafely.com so that we can assist you in bidding and selecting a right item for you. Feel free to contact www.HaulMatch.com for all your shipping/export needs as well. Read more

What does it means Auction Verification – “not specified”?

Not specified usually means that auction itself either DID NOT or COULD NOT check the vehicle for damages, which means you would have to rely strictly on the pictures. Read more

If storage fees are incurred, how do those fees get paid?

If you run into storage fees, you can call us and we’ll take your payment over the phone and in return pay the auction on your behalf. Some auction location accept payment via credit card or a money order directly at yard. Read more