How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart and IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. What are the Copart fees if I win a bid thru RideSafely?
  2. What’s happens if i don’t buy a car what happens to my money?
  3. Is there a preauthorization hold for every time I bid?
  4. I was told to pay 400 dollars for the car. What if I don’t win a bid. How do I get my money back?

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Process

  1. If I purchase a Buy Now vehicle that cannot be registered in the US, how long before I can go pick it up after I purchase it and what are all the fees and taxes associated with the $700 Dodge ram?
  2. How do I start getting ready to bid?
  3. How can I watch a live auction?
  4. Does the customer bid or the affiliated dealer?

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Shipment

  1. Are there any fee due to the pickup location?
  2. Can I arrange for pickup/shipping by myself after winning at the auctions?
  3. Do you have to have it shipped or can we pick it up?
  4. Do I have to pick up the car personally in the USA?

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Vehicles

  1. What does stationary mean under vehicle auction verification?
  2. How do I get someone to look at the damage for me?
  3. In the “Auction Verification” column, what does “Not Specified” mean?
  4. Can I drive a clean designated vehicle home from its storage location?

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Documentation

  1. Is it possible to matriculate a motorcycle in Germany imported from the U.S. with a certificate of destruction?
  2. NC non-public clean title cars can be exported to Nigeria?
  3. Can non-public clean title car be exported?
  4. Can I export a car with a MO junking certificate?

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General

  1. How can I known the cars sold and the price of sold?
  2. Do you guarantee estimated salvage pre-sale price?
  3. If I buy a new one should I pay taxes?
  4. During auction what does “Bonus Time” mean?

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RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

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