How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart and IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. What’s happens if i don’t buy a car what happens to my money?
  2. Is there a preauthorization hold for every time I bid?
  3. I was told to pay 400 dollars for the car. What if I don’t win a bid. How do I get my money back?
  4. Do you accept debit or visa card?

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Process

  1. Does the customer bid or the affiliated dealer?
  2. How can i know that i am the highest bidder?
  3. Once the auction starts how long till it closes, how long do I need before I know if I won the bid or not?
  4. Do all cars have a hidden reserve? It’s not an absolute auction so l could be the highest bidder and still not win.

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Shipment

  1. Do you have to have it shipped or can we pick it up?
  2. Do I have to pick up the car personally in the USA?
  3. Will RideSafely handle shipping arrangements if I ask?
  4. Can I ship a salvage vehicle directly to Africa or just the way I bought it without reconstruction?

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Vehicles

  1. How do I get someone to look at the damage for me?
  2. In the “Auction Verification” column, what does “Not Specified” mean?
  3. Can I drive a clean designated vehicle home from its storage location?
  4. Can a salvage vehicle be repaired and get a title?

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Documentation

  1. What does Salvage Branded IF Rebuilt, specifically mean, is it just a regular Salvage Title?
  2. Can the vehicle with a clear title be exported out of American to any other country like Nigeria?
  3. What does it mean when a title says Salvage Certificate?
  4. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.

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General

  1. How can I watch a live auction?
  2. During auction what does “Bonus Time” mean?
  3. I am from New Delhi, India, what is the complete procedure and documents required to purchase a car from your website?
  4. Can I purchase a vehicle that is in California as a California resident?

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RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

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