How can we help you?

  1. How does RideSafely’s process work for Copart, IAA, and other auctions?
  2. How much does your service cost?
  3. How do I pay for the car?
  4. How much is the security deposit?
  5. Do I need a dealer license to bid on or buy a car at an auction?
  6. How does the “Buy Now” option for vehicles work?
  7. What does the title “DIS/DLR/EXP ONLY” mean?
  8. How do I get ready to start bidding?

Credit-card interface icon Payment

  1. Can I pay for the security deposit on two separate cards?
  2. Can I purchase a vehicle with a pre-approved loan from the bank?
  3. How can a seller decline a “Buy It Now” payment?
  4. Is there a cancellation policy?
  5. How can I replace my discontinued Visa credit card with another card?

See All 112 Questions & Answers

Auction interface icon Process

  1. How can I find out when a car will be sold?
  2. Can I place more than one bid on a vehicle?
  3. What is the interval between pre-bid and live auction?
  4. How does the pre-bid process work?
  5. Why can’t I bid on some cars even though I have a deposit?

See All 98 Questions & Answers

Cars interface icon Vehicle

  1. What does “Seller: State Farm Insurance” mean on some cars?
  2. What does “Seller: Avis Budget Group” mean on some vehicles?
  3. What does the “Undercarriage Damage” type specify on a car?
  4. What does it mean when a car is sold “as is, where is”?
  5. How can I bid on a vehicle that is listed as “vehicle might have hidden damages”?

See All 71 Questions & Answers

Document interface icon Documentation

  1. What does “CA DIS/DLR/EXP APP for DUP CLEAN” mean?
  2. How long does it take to get a duplicate title?
  3. Will I be able to title a “Dealer Only” vehicle?
  4. What does “CA DIS/DLR/EXP Only Clean Title” mean?
  5. What does an “Odometer Rollback” title mean?

See All 103 Questions & Answers

Comments-question interface icon General

  1. Can I buy a vehicle without a license while living in the Bahamas?
  2. Where can I find the Watch List in my RideSafely account?
  3. Is the RideSafely Builder Showdown open to motorcycles?
  4. Why did the car I wanted leave the auction when there were 4 days left?
  5. How is it that a car which was sold at auction while I was watching is now back up for auction again?

See All 39 Questions & Answers

Global User Icon for Buyer Services Buyer Services

  1. Can Texas residents bid on cars in Texas?
  2. Is there any membership cost for international buyers?
  3. Do I need a broker to purchase a car with you, and what is the annual purchase limit?
  4. Is the RideSafely German office closed?
  5. Is it possible for residents of Canada to make a purchase through RideSafely?

See All 36 Questions & Answers

Truck-arrow-right interface icon Shipment

  1. Can a relative or friend pick up my car?
  2. How do I receive my car, and where exactly?
  3. How long does shipping take on average, considering auction and drop-off locations, and does it vary whether within the state or across state lines?
  4. I’m buying a car and want to ship it to the UAE; which port will I receive it at?
  5. When the car is delivered, do I need to sign anything or present any paperwork?

See All 66 Questions & Answers

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