How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart & IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. When you make a bid and you make a deposit do you get your refund back if you do not get the car?
  2. If I win bid, how long do I have to pay the remaining balance?
  3. What costs are associated with winning an auctioned vehicle, beside actual bid?
  4. Where do I send money order?

Show all 64 articles

Process

  1. If I bid on a vehicle on auction then found one on this same auction site with a buy it now price I would rather have can I cancel the bid to buy the other one?
  2. When is the auction after preliminary bidding has closed?
  3. Current Bid: PRELIMINARY BID does it sell for this amount or does it come back for another auction?
  4. What is the meaning of Sold on Approval?

Show all 79 articles

Shipment

  1. Can a storage fee be incurred with you even after I might have commissioned haulmatch to do the shipment
  2. Can I drive a vehicle home if it is listed as a repossessed vehicle?
  3. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?
  4. What do i need to do to get the full documents to ship the car by Haulmatch?

Show all 35 articles

Vehicles

  1. Salvage title due to theft and biohazard—is it possible to find out details of the damage and whether someone died?
  2. What does it mean “MD Salvage greater than 75%”?
  3. Definition of Mechanical Damage and what it covers?
  4. What does “not to be sold in the US” mean? Actually why is the better question

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Documentation

  1. What does it mean when a title says Salvage Certificate?
  2. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
  3. What does Bill of Sale as a Title Description mean?
  4. Can I buy a car on the auction with a Non Public Clean Title for personal use?

Show all 48 articles

General

  1. How do I know the price the car is going for?
  2. How many auction sites do you have and where are they located for pick up?
  3. Do I Need a Business License or Requirements?
  4. Can I buy cars with an IAA Account?

Show all 64 articles

RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

MON-FRI 9 AM – 5 PM ET

  • (215) 289-0300

    Speak with one of our customer support specialists over the phone.

  • View FAQs

    Find answers to frequently asked questions about an auction and purchase process.

  • RideSafely Live Chat

    Our team is ready to answer any questions you have about buying RideSafely vehicles.

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    Call us locally from 40 countries worldwide. Call us from any where with an Internet connection for free.

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How Bidding Works