How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart and IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. Do you accept a farm credit for a down payment and final payment?
  2. Do you accept American Express credit cards?
  3. Do you accept e-checks if I am a business owner?
  4. So the $600 hold goes on top of the bet I want to place plus the fees?

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Process

  1. How do I find out if a car has a reserve?
  2. Why would they reject the bid?
  3. How long are live auctions held for bidding?
  4. Are there auction fees when using ‘Buy Now’?

Show all 108 articles

Shipment

  1. When I buy the car and want to pick it up, what documentation or requirements do I need to provide?
  2. How do I know where to pick up the car?
  3. Suppose I purchased a car at an auction and booked a shipment via HaulMatch company. If they do not pick up the car within 4 days, who will be responsible for the late fee?
  4. Is a car insured if it is damaged during shipping?

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Vehicles

  1. Can I preview vehicles in person?
  2. What does ‘Not specified – Vehicle Authentication’ mean?
  3. Why reconstruct in New York and not in any other state?
  4. If a car is listed with mechanical damage, why don’t they specify what the mechanical damage is? They should know what it is if they’re listing it as such.

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Documentation

  1. Can an out-of-state salvage title be registered in Milwaukee, Wisconsin in my name?
  2. What does ‘Title: PENDING FOR 30 DAYS’ mean?
  3. What happens if title becomes a salvaged title once I transfer ownership?
  4. What does “CO CLEAR IF LOST/STOLEN CANNOT GET DUPLICATE TITLE” mean?

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General

  1. Can I list a car in the auction?
  2. How do I join the auction?
  3. What does ‘Not Suitable for Registration’ mean?
  4. What does ‘Dealer Only’ in the title mean?

Show all 83 articles

RideSafely Customer Support

Addressing Your Car Auction Queries with RideSafely’s Expert Services.

At RideSafely, we are committed to guiding our customers through every phase. While the concept of auction bidding might seem challenging at first glance, we assure you it’s quite straightforward. Our goal is to ensure a seamless and easily understandable experience from beginning to end.

Should you have any questions, our FAQ section stands ready to assist. If you don’t find the answers you’re seeking, please reach out to our dedicated customer support team. Additionally, you can initiate a conversation using popular live chat apps such as Instagram, Telegram, Facebook Messenger, or WhatsApp.

With over two decades in the car auction industry, RideSafely has established itself as a trusted name for countless satisfied customers. Our dedication goes beyond merely providing a car auction platform; we aim to ensure every user finds the process both intuitive and user-friendly.

Recognizing that each individual may have varying degrees of experience with online auctions, we’ve tailored our platform to be inclusive for both newcomers and seasoned auction goers. Detailed guides, tutorial videos, and step-by-step walkthroughs complement our auction listings, arming you with all the information you need to make informed decisions.

Furthermore, our customer reviews are a testament to the trust and satisfaction our patrons experience with our services. These testimonials highlight our unwavering commitment to ensuring transparency, simplicity, and reliability in online car auctions.

In this digital era, we understand the need for prompt support. That’s why we offer more than just FAQ and email assistance – we’ve incorporated popular chat platforms for real-time queries. Whether it’s a question about a vehicle’s history, the bidding process, or payment methods, our team is merely a chat away.

Visit our Help Center

We’re here to help.

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How Bidding Works

How Bidding Works