How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart & IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. Do you accept debit or visa card?
  2. When you make a bid and you make a deposit do you get your refund back if you do not get the car?
  3. If I win bid, how long do I have to pay the remaining balance?
  4. What costs are associated with winning an auctioned vehicle, beside actual bid?

Show all 65 articles

Process

  1. Do all cars have a hidden reserve? It’s not an absolute auction so l could be the highest bidder and still not win.
  2. Diff between Bid and Buy now. If there’s a buy it now price does a high bid win even if it doesn’t meet the buy it now price. In other words, is there a reserve price.
  3. If I bid on a vehicle on auction then found one on this same auction site with a buy it now price I would rather have can I cancel the bid to buy the other one?
  4. When is the auction after preliminary bidding has closed?

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Shipment

  1. I am in Ghana. Is it possible to arrange for HaulMatch.com to pick a vehicle and ship to me after purchase?
  2. Can a storage fee be incurred with you even after I might have commissioned haulmatch to do the shipment
  3. Can I drive a vehicle home if it is listed as a repossessed vehicle?
  4. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?

Show all 36 articles

Vehicles

  1. The motorcycle has water flood damage, but are they working properly or I’ll have to fix it up?
  2. What does it mean CT CLEAR UNKSLVG HISTORY?
  3. A clean title means non salvaged and what are the fees on buying it now?
  4. Salvage title due to theft and biohazard—is it possible to find out details of the damage and whether someone died?

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Documentation

  1. What does it mean when a title says Salvage Certificate?
  2. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
  3. What does Bill of Sale as a Title Description mean?
  4. Can I buy a car on the auction with a Non Public Clean Title for personal use?

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General

  1. What time zone are auctions held in?
  2. How do I know the price the car is going for?
  3. How many auction sites do you have and where are they located for pick up?
  4. Do I Need a Business License or Requirements?

Show all 65 articles

RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

MON-FRI 9 AM – 5 PM ET

  • (215) 289-0300

    Speak with one of our customer support specialists over the phone.

  • View FAQs

    Find answers to frequently asked questions about an auction and purchase process.

  • RideSafely Live Chat

    Our team is ready to answer any questions you have about buying RideSafely vehicles.

  • Call Us via Skype

    Call us locally from 40 countries worldwide. Call us from any where with an Internet connection for free.

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How Bidding Works