FAQs Process

Our auction interface is simple and easy to use, but if there are any lingering questions regarding the process, find your answers below.

  1. Why can’t I bid on some cars even though I have a deposit?
  2. Can I bid on dealer-only Copart auctions through RideSafely?
  3. How do I delete a bid?
  4. Can an auction be canceled if the final bid is low?
  5. How do I look for vehicle auctions near me?
  6. I was trying to bid on a car, but it said I have to contact customer service
  7. How do I cancel my bids/order?
  8. How long does the auction last, and when will I know if I won the bid?
  9. Has RideSafely’s bidding concluded?
  10. Can you bid below the Buy It Now price and win the auction?
  11. How do I find out if a car has a reserve?
  12. Do all cars have a hidden reserve? I could be the highest bidder and still not win.
  13. Can I attend and bid at the live auction?
  14. Will the hold on my bidding limit be released after this car’s auction, or will it apply to other cars?
  15. Why was my highest bid not approved?
  16. Where can one participate in or observe the live auction?
  17. When will I receive notification of the results from the Insurance Auction?
  18. How can I find out if I won the bid?
  19. When do preliminary bids need to be submitted to participate in the auction?
  20. How can I bid on an auction that has already started?
  21. Does “Buy Now Price” mean the vehicle is all mine if I can pay for it?
  22. How does bidding on multiple items work?
  23. What is the process after I win the bid?
  24. Can I bid beyond my desired bid limit while the auction is in progress?
  25. When does the auction take place after preliminary bidding has closed?
  26. Is the preliminary bid or closed bid the final price, or is there more bidding involved?
  27. What does “Current Bid: Auction Preliminary Bid” mean?
  28. Can RideSafely purchase a vehicle with a “Dealer Only” listing?
  29. Do you send email notifications if the final bid is accepted?
  30. Does my prebid stay until auction time?
  31. How long do I have to make the final bid if I am the winning bidder?
  32. How can I know if I am the highest bidder?
  33. How do I place bids online at an auction?
  34. Can RideSafely place bids at the Dallas IAAI Auction on my behalf?
  35. Can I participate in the auction without placing a preliminary bid?
  36. I was the leading bidder in a live auction (indicated by “Your BID” in green), but I didn’t win. Why not?
  37. How soon can I bid after making a deposit?
  38. What does “Bonus Time” mean during an auction?
  39. What is the meaning of “Sold on Approval”?
  40. Can I buy cars with an IAA Account?
  41. Do you carry all IAAI auctions?
  42. Do I have to be a dealer in order to buy a car from this auction?
  43. Does the customer or the affiliated dealer place the bid?
  44. What is a non-public title? I assume I cannot bid unless I have a dealer license.
  45. How does proxy bidding work?
  46. How many bids are allowed at one time?
  47. How can I increase my bidding limit on a particular vehicle?
  48. What happens to the deposit if no bids are won on that day?
  49. I want to increase my bidding limit. What steps are involved?
  50. Does participating in auctions cost anything?
  51. What happens when a vehicle does not receive a bid?
  52. If a car doesn’t sell at an auction, can you still buy it?
  53. Buy It Now auctions: Does the highest bidder get the car, or is the Buy It Now price the minimum you accept?
  54. Can I purchase an item directly from an Insurance Auction without submitting an offer?
  55. How can I watch a live auction?
  56. If the car sells for less than my proxy bid, is that what I would pay?
  57. What is the vehicle reconstruction process?
  58. How do I bid using the Live Broadcasts option?
  59. How long after pre-bidding ends does the actual auction take place?
  60. Why would my bid be outbid after the close of bidding?
  61. How do I start getting ready to bid?
  62. How long does the seller have to reject a bid?
  63. Can I buy a vehicle outside of the auction for a ‘Buy It Now’ price, or do I have to bid?
  64. How do I retract a bid?
  65. How does your process work, if I see a car that is being sold by Copart, can I bid on the car during Copart’s live auction?
  66. Why would a bid be rejected in a car auction?
  67. How long does each live auction last?
  68. Is this a true proxy bid system or do I have to keep hitting the bid button once the vehicle is up live?
  69. Does the highest bidder always get the car or is up to a seller or is there a minimum bid?
  70. Does the highest bidder win?
  71. How long do I have to wait to find out if I bought the car?
  72. How to buy vehicle after bid how to take part in live auction?
  73. If I bid a price of 100$ and no one else bids do I get it for 100 or does it have to get owed from seller?
  74. How long do live auctions last?
  75. How long does registration take before I can bid on an auction, and can I register with RideSafely on Monday and bid the same or next day?
  76. How long will it take for my bid to be approved?
  77. How to qualify to bid and purchase?
  78. How do I know when the live auction starts?
  79. If i have the highest bid at the end and there’s no live bidding, do i automatically win?
  80. Does winning a bid on this site mean I’ve actually won the vehicle, or do you take our highest bid to the auction to “see” if it wins?
  81. Can you retract a bid?
  82. What happens to my deposit if i can’t make highest bid?
  83. If vehicle is Sold at Less than my Higher Bid do I pay the Lower amount?
  84. Do I need to form a company to buy vehicles on RideSafely?
  85. How does the “Buy Now” option for vehicles work?
  86. How long does it take to get the results to a auction?
  87. What is an auction pre-bid price?
  88. Why did I receive notice after RideSafely’s bidding ended that my bid is no longer the highest?
  89. How does RideSafely’s process work for Copart, IAA, and other auctions?
  90. Why was the RideSafely bidding deadline extended?
  91. Can I visit your facility and purchase a vehicle directly on-site?
  92. What does the bid amount include?
  93. Do I need to agree to the terms of the Deposit Agreement and Purchase Order Agreement before submitting my offer?
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