RideSafely Customer Assistance Center

Explore FAQs for Quick Help & Guidance

Please ask a question like this: Do I have to be dealer in order to buy car? How do I start getting ready to bid? How does the pre bid process work? How do I pay for the car? How much is the security deposit? How does the Buy Now option for vehicles work? How much does it cost to ship a car? I want to increase my bidding limit. What steps are involved? What does Biohazard mean in car auctions? When will I receive my refund? or type your search term below.

  1. How does RideSafely’s process work for Copart, IAA, and other auctions?
  2. How much does your service cost?
  3. How do I pay for the car?
  4. How much is the security deposit?
  5. Do I need a dealer license to bid on or buy a car at an auction?
  6. How does the “Buy Now” option for vehicles work?

Credit-card interface icon Payment

  1. Can I pay for the security deposit on two separate cards?
  2. Can I purchase a vehicle with a pre-approved loan from the bank?
  3. How can a seller decline a “Buy It Now” payment?
  4. Is there a cancellation policy?
  5. How can I replace my discontinued Visa credit card with another card?

View All 105 Questions & Answers

Auction interface icon Process

  1. How can I find out when a car will be sold?
  2. Can I place more than one bid on a vehicle?
  3. What is the interval between pre-bid and live auction?
  4. How does the pre-bid process work?
  5. Why can’t I bid on some cars even though I have a deposit?

View All 98 Questions & Answers

Cars interface icon Vehicle

  1. Why are engine videos available for only some cars?
  2. What does “Seller: SIXT Titling Trust” mean on a car?
  3. What does “Seller: State Farm Insurance” mean on some cars?
  4. What does “Seller: Avis Budget Group” mean on some vehicles?
  5. What does the “Undercarriage Damage” type specify on a car?

View All 73 Questions & Answers

Document interface icon Documentation

  1. Do the titles come notarized even if I’m buying from a state that doesn’t require it?
  2. What does a “Title – Stolen/Recovered” status mean?
  3. What does “CA DIS/DLR/EXP APP for DUP CLEAN” mean?
  4. How long does it take to get a duplicate title?
  5. Will I be able to title a “Dealer Only” vehicle?

View All 103 Questions & Answers

Global User Icon for Buyer Services Buyer Services

  1. Can Texas residents bid on cars in Texas?
  2. Is there any membership cost for international buyers?
  3. Do I need a broker to purchase a car with you, and what is the annual purchase limit?
  4. Is the RideSafely German office closed?
  5. Is it possible for residents of Canada to make a purchase through RideSafely?

View All 37 Questions & Answers

Comments-question interface icon General

  1. Can I buy a vehicle without a license while living in the Bahamas?
  2. Where can I find the Watch List in my RideSafely account?
  3. Is the RideSafely Builder Showdown open to motorcycles?
  4. Why did the car I wanted leave the auction when there were 4 days left?
  5. How is it that a car which was sold at auction while I was watching is now back up for auction again?

View All 38 Questions & Answers

Truck-arrow-right interface icon Shipment

  1. Can a relative or friend pick up my car?
  2. How do I receive my car, and where exactly?
  3. How long does shipping take, and does it vary by location or state?
  4. I’m buying a car and want to ship it to the UAE; which port will I receive it at?
  5. When the car is delivered, do I need to sign anything or present any paperwork?

View All 66 Questions & Answers

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Get Expert Support from RideSafely’s Team

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Get Expert Support from RideSafely’s Team

Our dedicated team is ready to answer any questions about our services and vehicles at RideSafely. For inquiries related to used and salvage car auctions, please get in touch with our sales team using the contact details below. Our team at RideSafely is committed to assisting you with every step of the vehicle purchase process, ensuring a smooth and informed experience.

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CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon-Fri, 9:00 AM-5:00 PM EST
Current office time: Sunday, July 13, 2025, 3:19 AM EDT		English, Spanish, Russian, Ukrainian and German

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