RideSafely Help & Support
FREQUENTLY ASKED QUESTIONS (FAQ)
Ask a questions like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below
Payment
- Is there a preauthorization hold for every time I bid?
- I was told to pay 400 dollars for the car. What if I don’t win a bid. How do I get my money back?
- Do you accept debit or visa card?
- When you make a bid and you make a deposit do you get your refund back if you do not get the car?
- If I win bid, how long do I have to pay the remaining balance?
Process
- Once the auction starts how long till it closes, how long do I need before I know if I won the bid or not?
- Do all cars have a hidden reserve? It’s not an absolute auction so l could be the highest bidder and still not win.
- Diff between Bid and Buy now. If there’s a buy it now price does a high bid win even if it doesn’t meet the buy it now price. In other words, is there a reserve price.
- If I bid on a vehicle on auction then found one on this same auction site with a buy it now price I would rather have can I cancel the bid to buy the other one?
- When is the auction after preliminary bidding has closed?
Vehicles
- Can I drive a clean designated vehicle home from its storage location?
- Can a salvage vehicle be repaired and get a title?
- Can a salvage vehicle be repaired and put back on the road?
- What does it mean when car says 38,000 miles then after it says NOT ACTUAL?
- The motorcycle has water flood damage, but are they working properly or I’ll have to fix it up?
Documentation
- What does it mean when a title says Salvage Certificate?
- Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
- What does Bill of Sale as a Title Description mean?
- Can I buy a car on the auction with a Non Public Clean Title for personal use?
- I purchased a salvage RV popup trailer. I repaired myself. How do I obtain a new title in Texas?
Shipment
- Do I have to pick up the car personally in the USA?
- Will RideSafely handle shipping arrangements if I ask?
- Can I ship a salvage vehicle directly to Africa or just the way I bought it without reconstruction?
- If you win a Bid and pay for the transport and they don’t pick the car up until after 4 days, will i be charge for the days over when I have no control? and how often do that happen, late pick?
- I am in Ghana. Is it possible to arrange for HaulMatch.com to pick a vehicle and ship to me after purchase?
Buyer Services
- Do you still have a representative in UAE?
- Do Ridesafely have selling outlets in every state in America?
- How am I supposed to find the locations to pick up the vehicle I purchase and phone numbers?
- What are the storage yard hour of operation and days of the week?
- Do you have someone who can speak Spanish?
General
- During auction what does “Bonus Time” mean?
- I am from New Delhi, India, what is the complete procedure and documents required to purchase a car from your website?
- Can I purchase a vehicle that is in California as a California resident?
- What time zone are auctions held in?
- How do I know the price the car is going for?
I can’t find the answer to my question!
Have a question? Look no further. Our team is ready to answer any questions you may have about our services and RideSafely vehicles. For any questions about salvage car auctions, contact our sales team at the numbers listed below.
| Country | Phone number | Support availability | Language |
|---|---|---|---|
| USA, Canada, and International | +1 (215) 289-0300 | Mon to Fri 9:00am – 5:00pm ET Local: Sat, 18 Jan 2020 6:35 am, EST | English, Spanish, Russian, German, Arabic |
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