RideSafely Customer Assistance Center
Explore FAQs for Quick Help & Guidance
Please ask a question like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below.
Payment
- If you don’t win the bid on the car you were interested in, do you get the deposit, $299 service fee, and $150 documentation fee refunded?
- How do you pay for shipping?
- Is the final bill and shipping quote combined on the receipt?
- How do we pay the security deposit?
- Do I need to pay sales tax if the item is being shipped outside of America?
Process
- How long does the seller have to reject a bid?
- Can I buy a vehicle outside of the auction for a ‘Buy It Now’ price, or do I have to bid?
- How do I retract a bid?
- How does your process work, if I see a car that is being sold by Copart, can I bid on the car during Copart’s live auction?
- How do I find out if a car has a reserve?
Documentation
- What does a “Junk Certificate” on a vehicle mean?
- How long will it take to receive the title after winning the auction?
- How can I obtain a replacement title?
- What does ‘Reissue VIN Branding’ mean?
- Can an FL Certificate of Destruction marked ‘For Export Only’ and ‘Parts Only, No Title’ be exported to Dubai, UAE?
Shipment
- If the vehicle, transport, and all fees have been paid, and the paperwork is complete, but transport did not pick up the vehicle by the due date, is the vehicle considered abandoned and will it be resold?
- How long do I have to pick up the item after the auction closes?
- Do I have to have items shipped or can I pick them up?
- Can I register the vehicle under a different name if I am shipping it overseas?
- Can motorcycles be shipped to New Zealand in crates?
Buyer Services
- Is there any membership cost for international buyers?
- Do I need a broker to purchase a car with you, and what is the annual purchase limit?
- Is the RideSafely German office closed?
- Is it possible for residents of Canada to make a purchase through RideSafely?
- What is the process for exporting a car from the United States?
General
- Where can I find the Watch List in my RideSafely account?
- Is the RideSafely Builder Showdown open to motorcycles?
- Why did the car I wanted leave the auction when there were 4 days left?
- How is it that a car which was sold at auction while I was watching is now back up for auction?
- Is the auction open to the public?
Can’t find the answer?
Get Expert Support from RideSafely’s Team
Need Assistance? We’re Here to Help! Our dedicated team is poised to answer any queries you have about our services and vehicles at RideSafely. For inquiries related to salvage car auctions, please reach out to our sales team using the contact details below. Our RideSafely representatives are dedicated to assisting you with all inquiries regarding the vehicle purchase process, ensuring a smooth and informed experience.
Country | Phone number | Support availability | Language |
---|---|---|---|
USA, Canada, and International | +1 (215) 289-0300 | Mon – Fri, 9:00 AM – 5:00 PM ET Current time in our office: Tue, 19 Mar 2024 2:34 am, EDT | English, Spanish, Russian, Ukrainian and German |
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