RideSafely Help & Support

FREQUENTLY ASKED QUESTIONS (FAQ)

Ask a questions like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart and IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. What are the Copart fees if I win a bid thru RideSafely?
  2. What’s happens if i don’t buy a car what happens to my money?
  3. Is there a preauthorization hold for every time I bid?
  4. I was told to pay 400 dollars for the car. What if I don’t win a bid. How do I get my money back?
  5. Do you accept debit or visa card?

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Process

  1. How can I watch a live auction?
  2. Does the customer bid or the affiliated dealer?
  3. How can i know that i am the highest bidder?
  4. Once the auction starts how long till it closes, how long do I need before I know if I won the bid or not?
  5. Do all cars have a hidden reserve? It’s not an absolute auction so l could be the highest bidder and still not win.

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Vehicles

  1. How do I get someone to look at the damage for me?
  2. In the “Auction Verification” column, what does “Not Specified” mean?
  3. Can I drive a clean designated vehicle home from its storage location?
  4. Can a salvage vehicle be repaired and get a title?
  5. Can a salvage vehicle be repaired and put back on the road?

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Documentation

  1. What does Salvage Branded IF Rebuilt, specifically mean, is it just a regular Salvage Title?
  2. Can the vehicle with a clear title be exported out of American to any other country like Nigeria?
  3. What does it mean when a title says Salvage Certificate?
  4. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
  5. What does Bill of Sale as a Title Description mean?

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Shipment

  1. Can I arrange for pickup/shipping by myself after winning at the auctions?
  2. Do you have to have it shipped or can we pick it up?
  3. Do I have to pick up the car personally in the USA?
  4. Will RideSafely handle shipping arrangements if I ask?
  5. Can I ship a salvage vehicle directly to Africa or just the way I bought it without reconstruction?

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Buyer Services

  1. Is there still auction available in Canada?
  2. Do you still have a representative in UAE?
  3. Do Ridesafely have selling outlets in every state in America?
  4. How am I supposed to find the locations to pick up the vehicle I purchase and phone numbers?
  5. What are the storage yard hour of operation and days of the week?

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Keys

  1. The car I want to buy doesn’t have the keys where do I go to get the keys or can I buy new keys or I can’t not do.
  2. How do i know if the vehicle that i am purchasing has keys or not?
  3. Does the vehicle have keys?
  4. How can I obtain a key for the vehicle?

General

  1. If I buy a new one should I pay taxes?
  2. During auction what does “Bonus Time” mean?
  3. I am from New Delhi, India, what is the complete procedure and documents required to purchase a car from your website?
  4. Can I purchase a vehicle that is in California as a California resident?
  5. What time zone are auctions held in?

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I can’t find the answer to my question!

Ask a Question

Have a question? Look no further. Our team is ready to answer any questions you may have about our services and RideSafely vehicles. For any questions about salvage car auctions, contact our sales team at the numbers listed below.

RideSafely Auto Auction sales representatives will be happy to assist you with any questions regarding the vehicle purchase inquiry.
CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon to Fri 9:00am – 5:00pm ET
Local: Sat, 4 Jul 2020 7:35 am, EDT		English, Spanish, Russian, German, Arabic
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