RideSafely Help & Support

FREQUENTLY ASKED QUESTIONS (FAQ)

Ask a questions like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart and IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. Do you accept a farm credit for a down payment and final payment?
  2. Do you accept American Express credit cards?
  3. Do you accept e-checks if I am a business owner?
  4. So the $600 hold goes on top of the bet I want to place plus the fees?
  5. Is what I bid the only amount I will owe if my bid wins?

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Process

  1. How do I find out if a car has a reserve?
  2. Why would they reject the bid?
  3. How long are live auctions held for bidding?
  4. Are there auction fees when using ‘Buy Now’?
  5. Is this a true proxy bid system or do I have to keep hitting the bid button once the vehicle is up live?

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Vehicles

  1. Can I preview vehicles in person?
  2. What does ‘Not specified – Vehicle Authentication’ mean?
  3. Why reconstruct in New York and not in any other state?
  4. If a car is listed with mechanical damage, why don’t they specify what the mechanical damage is? They should know what it is if they’re listing it as such.
  5. Is there a service for an Inspection by 3rd party prior to live auction?

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Documentation

  1. Can an out-of-state salvage title be registered in Milwaukee, Wisconsin in my name?
  2. What does ‘Title: PENDING FOR 30 DAYS’ mean?
  3. What happens if title becomes a salvaged title once I transfer ownership?
  4. What does “CO CLEAR IF LOST/STOLEN CANNOT GET DUPLICATE TITLE” mean?
  5. Do all vehicles need an official inspection to be allowed on the road?

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Shipment

  1. When I buy the car and want to pick it up, what documentation or requirements do I need to provide?
  2. How do I know where to pick up the car?
  3. Suppose I purchased a car at an auction and booked a shipment via HaulMatch company. If they do not pick up the car within 4 days, who will be responsible for the late fee?
  4. Is a car insured if it is damaged during shipping?
  5. Must a vehicle be transported by someone or can I pick it up myself?

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Buyer Services

  1. Can I bid live if I don’t have a business license?
  2. As an ordinary citizen, can I bid on any car, and if so, what do I need to do to purchase it, and are the fees different?
  3. Can people outside the US buy cars and participate in auctions, or can only US residents born and raised in the US participate?
  4. Are you a dealer? Can I finance a vehicle from a bank to pay you as a dealer?
  5. I need to know where I can get financing

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Keys

  1. The car I want to buy doesn’t have the keys where do I go to get the keys or can I buy new keys or I can’t not do.
  2. How do i know if the vehicle that i am purchasing has keys or not?
  3. Does the vehicle have keys?
  4. How can I obtain a key for the vehicle?

General

  1. Can I list a car in the auction?
  2. How do I join the auction?
  3. What does ‘Not Suitable for Registration’ mean?
  4. What does ‘Dealer Only’ in the title mean?
  5. I live in Illinois and would like to purchase from Austin, Texas. Are there any restrictions I should be aware of?

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I can’t find the answer to my question!

Ask a Question

Have a question? Look no further. Our team is ready to answer any questions you may have about our services and RideSafely vehicles. For any questions about salvage car auctions, contact our sales team at the numbers listed below.

RideSafely Auto Auction sales representatives will be happy to assist you with any questions regarding the vehicle purchase inquiry.
CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon to Fri 9:00am – 5:00pm ET
Local: Wed, 27 Sep 2023 8:58 pm, EDT		English, Spanish, Russian, German, Arabic
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