RideSafely Help & Support

FREQUENTLY ASKED QUESTIONS (FAQ)

Ask a questions like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term here

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart & IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. When you make a bid and you make a deposit do you get your refund back if you do not get the car?
  2. If I win bid, how long do I have to pay the remaining balance?
  3. What costs are associated with winning an auctioned vehicle, beside actual bid?
  4. Where do I send money order?
  5. Can I pay full amount with my debit card if I win an auction?

Show all 64 articles

Process

  1. If I bid on a vehicle on auction then found one on this same auction site with a buy it now price I would rather have can I cancel the bid to buy the other one?
  2. When is the auction after preliminary bidding has closed?
  3. Current Bid: PRELIMINARY BID does it sell for this amount or does it come back for another auction?
  4. What is the meaning of Sold on Approval?
  5. How long does registration take before I can bid on an auction? Can i register with ridesafely Monday and bid the same or next day?

Show all 79 articles

Vehicles

  1. What does it mean “MD Salvage greater than 75%”?
  2. Definition of Mechanical Damage and what it covers?
  3. What does “not to be sold in the US” mean? Actually why is the better question
  4. How do buyers inspect vehicles?
  5. How can we find out why a vehicle has a Salvage Title?

Show all 54 articles

Documentation

  1. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
  2. What does Bill of Sale as a Title Description mean?
  3. Can I buy a car on the auction with a Non Public Clean Title for personal use?
  4. I purchased a salvage RV popup trailer. I repaired myself. How do I obtain a new title in Texas?
  5. May a clear title be purchase on RV if its rebuild complete from a destruction title?

Show all 47 articles

Shipment

  1. Can a storage fee be incurred with you even after I might have commissioned haulmatch to do the shipment
  2. Can I drive a vehicle home if it is listed as a repossessed vehicle?
  3. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?
  4. What do i need to do to get the full documents to ship the car by Haulmatch?
  5. How much time to pick before charging storage fees?

Show all 35 articles

Buyer Services

  1. Do you still have a representative in UAE?
  2. Do Ridesafely have selling outlets in every state in America?
  3. How am I supposed to find the locations to pick up the vehicle I purchase and phone numbers?
  4. What are the storage yard hour of operation and days of the week?
  5. Do you have someone who can speak Spanish?

Show all 9 articles

Keys

  1. The car I want to buy doesn’t have the keys where do I go to get the keys or can I buy new keys or I can’t not do.
  2. How do i know if the vehicle that i am purchasing has keys or not?
  3. Does the vehicle have keys?
  4. How can I obtain a key for the vehicle?

General

  1. How many auction sites do you have and where are they located for pick up?
  2. Do I Need a Business License or Requirements?
  3. Can I buy cars with an IAA Account?
  4. Do you provide access to both IAA and Copart auctions? Does my registration fee provide access to both?
  5. What is maximum total sale price?

Show all 63 articles

I can’t find the answer to my question!

Ask a Question

Have a question? Look no further. Our team is ready to answer any questions you have about our Services and RideSafely vehicles. For questions about vehicle purchase, contact our sales team at the numbers listed below.

RideSafely Auto Auction sales representatives will be happy to assist you with any questions regarding the vehicle purchase inquiry.
CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon to Fri 9:00am – 5:00pm ET
Local: Mon, 24 Jun 2019 1:40 pm, EDT		English, Spanish, Russian, German, Arabic
Become a registered member
RideSafely.com