RideSafely Help & Support

FREQUENTLY ASKED QUESTIONS (FAQ)

Ask a questions like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart & IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. Do you accept debit or visa card?
  2. When you make a bid and you make a deposit do you get your refund back if you do not get the car?
  3. If I win bid, how long do I have to pay the remaining balance?
  4. What costs are associated with winning an auctioned vehicle, beside actual bid?
  5. Where do I send money order?

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Process

  1. Do all cars have a hidden reserve? It’s not an absolute auction so l could be the highest bidder and still not win.
  2. Diff between Bid and Buy now. If there’s a buy it now price does a high bid win even if it doesn’t meet the buy it now price. In other words, is there a reserve price.
  3. If I bid on a vehicle on auction then found one on this same auction site with a buy it now price I would rather have can I cancel the bid to buy the other one?
  4. When is the auction after preliminary bidding has closed?
  5. Current Bid: PRELIMINARY BID does it sell for this amount or does it come back for another auction?

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Vehicles

  1. The motorcycle has water flood damage, but are they working properly or I’ll have to fix it up?
  2. What does it mean CT CLEAR UNKSLVG HISTORY?
  3. A clean title means non salvaged and what are the fees on buying it now?
  4. Salvage title due to theft and biohazard—is it possible to find out details of the damage and whether someone died?
  5. What does it mean “MD Salvage greater than 75%”?

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Documentation

  1. What does it mean when a title says Salvage Certificate?
  2. Say must be rebuilt in NY. Does that mean after I rebuild vehicle I must send the info to NY to get a rebuilt title? I live in AZ can I rebuild and have inspected in AZ have no plans to be in NY.
  3. What does Bill of Sale as a Title Description mean?
  4. Can I buy a car on the auction with a Non Public Clean Title for personal use?
  5. I purchased a salvage RV popup trailer. I repaired myself. How do I obtain a new title in Texas?

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Shipment

  1. I am in Ghana. Is it possible to arrange for HaulMatch.com to pick a vehicle and ship to me after purchase?
  2. Can a storage fee be incurred with you even after I might have commissioned haulmatch to do the shipment
  3. Can I drive a vehicle home if it is listed as a repossessed vehicle?
  4. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?
  5. What do i need to do to get the full documents to ship the car by Haulmatch?

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Buyer Services

  1. Do you still have a representative in UAE?
  2. Do Ridesafely have selling outlets in every state in America?
  3. How am I supposed to find the locations to pick up the vehicle I purchase and phone numbers?
  4. What are the storage yard hour of operation and days of the week?
  5. Do you have someone who can speak Spanish?

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Keys

  1. The car I want to buy doesn’t have the keys where do I go to get the keys or can I buy new keys or I can’t not do.
  2. How do i know if the vehicle that i am purchasing has keys or not?
  3. Does the vehicle have keys?
  4. How can I obtain a key for the vehicle?

General

  1. What time zone are auctions held in?
  2. How do I know the price the car is going for?
  3. How many auction sites do you have and where are they located for pick up?
  4. Do I Need a Business License or Requirements?
  5. Can I buy cars with an IAA Account?

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I can’t find the answer to my question!

Ask a Question

Have a question? Look no further. Our team is ready to answer any questions you may have about our services and RideSafely vehicles. For any questions about salvage car auctions, contact our sales team at the numbers listed below.

RideSafely Auto Auction sales representatives will be happy to assist you with any questions regarding the vehicle purchase inquiry.
CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon to Fri 9:00am – 5:00pm ET
Local: Wed, 23 Oct 2019 6:19 am, EDT		English, Spanish, Russian, German, Arabic

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