company

What are your working hours?

02-24-2016/0 Comments/in Buyer Services/by RideSafely.com

Our US Customer Service Center operates from 9 am to 5 pm US EST (Eastern Standard Time), Monday through Friday, excluding weekends and major holidays. Additionally, our International Customer Service Centers are open from 9 am to 5 pm local time, Monday through Friday, and remain closed on weekends and local holidays. For more information, explore our Customer Support business hours.

For further inquiries or assistance, feel free to reach out to us at (215) 289-0300. We’re always here to help.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

Will the title for the vehicle I won be reassigned to my personal or company name?

02-24-2016/0 Comments/in Documentation/by RideSafely.com

By default all titles are reassigned to the name of the person on account. If you need the title to be reassigned to your company name instead, please notify our customer service in advance. Corrections to the titles already reassigned are subject to additional $85 Documentation fee. Please keep in mind that some corrections may not be done as per DMV regulations, and some may require for the title to be re-issued, in which case additional DMV fees will apply.

What is “reconstructed title or rebuilt title”?

02-24-2016/0 Comments/in Documentation/by RideSafely.com

When a vehicle is involved in an accident, and salvaged by the Insurance Company, it has to be reconstructed before being placed back on the road. After the vehicle is repaired, it`s inspected by an authorized mechanic and certified by the DMV as reconstructed to manufacturer specifications. The DMV issues a `reconstructed` title, which is treated the same way as a “clean” title regarding registration and insurance purposes. Please note http://www.ridesafely.com does not guarantee that all title denominations can be reconstructed in any particular state or country. Please refer any title questions to your local DMV.

Does the name on the driver’s license have to match the account information?

02-24-2016/0 Comments/in Documentation/by RideSafely.com

Yes, it’s essential that the name on your driver’s license aligns exactly with your account information. This is in compliance with DMV regulations, which mandate this matching for title issuance. Please note that if the vehicle title will be registered under a company’s name, you’ll need to provide an official letter on company letterhead. This letter should confirm that the purchaser of the vehicle is either the owner or an authorized employee of the company. Compliance with these requirements ensures a smooth and legally sound transaction.

Should you have any further inquiries, feel free to reach out to us at (215) 289-0300. We are always here to assist you.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

How do I pay for the car?

02-24-2016/3 Comments/in Payment/by RideSafely.com

Payment Instructions and Rules

RideSafely’s Guide to a Seamless Payment Process

Payment Terms

Balances can only be settled through bank wire transfer, cashier’s check, or money order. Personal checks and Western Union are not accepted.
If you’re outside the United States or face payment delays, consider prepaying the total amount before offering or be ready for daily late fees.
RideSafely imposes a standard fee of $299 for all vehicles priced over $1,000.
A $85 $150 Documentation Fee applies to each vehicle purchase, covering essential title transfers and mailing. Please note that this fee will be effective from January 1, 2024. The adjustment is a response to the rising costs associated with title processing. Furthermore, the updated fee now includes 2nd-day FedEx shipping for titles within the United States.
Insurance auction fees also apply, varying based on the vehicle’s purchase price, auction type, and location.
For your convenience, each listing features an integrated calculator to estimate insurance auction fees and our standard fee.

Balance Due

Customers are required to settle the balance due in full within 2 business days following the sale confirmation notification.
Upon acceptance of an offer by the Insurance Auction, a Sale Confirmation Notification is sent via email to the customer, and the customer’s invoice is updated on RideSafely’s website.
It is the customer’s responsibility to check their updated invoices by navigating to “My Account” and then “My Transactions”, as well as their email for updates.
Accounts with payments made after the specified due date will incur a Late Fee of $100 per day for each item.

Late Payment Fees and Penalties

Vehicles unpaid within 2 business days of the invoice date will incur a late fee of $100 per day.
Vehicles remaining unpaid for a week will be re-listed, resulting in the suspension of your account and forfeiture of your deposit.

Storage Fees

Insurance auctions offer complimentary storage for items purchased for up to 4 calendar days, starting from the purchase date.
Beyond this period, a Storage Fee ranging from $25 to $50 per day, per item will be incurred, inclusive of weekends.
Vehicles not retrieved within 2 weeks from the auction date may be deemed abandoned by the Insurance auction and are subject to resale without any compensation to the customer. Therefore, it’s crucial to ensure timely pickup of your vehicle.

Additional Fees and Services

A $20 Forklift Loading Fee may be applicable, typically for inoperable vehicles.
Actual loading and storage fees can be settled by customers directly at the auction upon vehicle pickup.
Alternatively, customers have the option to pay storage and loading fees through RideSafely, and we will handle the payment to the insurance auction on your behalf.
Please note, that if there is an outstanding balance on your account, your vehicle will not be released. Additionally, RideSafely does not offer crating or pallet provisions for any items.

Pickup, Shipping, or Delivery

Customers are welcome to personally pick up their purchased items without any additional fees.
Many customers opt for the convenience of a transportation company or broker to manage the shipment of their vehicles.
RideSafely can also assist you with shipping your vehicle through reliable third-party car shipping services.

Helpful Topics

Shipping Related

See all questions and answers related to the shipping process.

If you’re looking to buy a car from an auction and require further information, please don’t hesitate to reach out to us at RideSafely. Contact us at (215) 289-0300 for assistance. We’re dedicated to helping you navigate your auction purchase smoothly.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

What are your working hours?

Will the title for the vehicle I won be reassigned to my personal or company name?

What is “reconstructed title or rebuilt title”?

Does the name on the driver’s license have to match the account information?

Customer Care

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Your Global Auto Auction Partner, Powered by RideSafely.com

Customer Service

Support Hours

Payment Instructions and Rules

Payment Terms

Balance Due

Late Payment Fees and Penalties

Storage Fees

Additional Fees and Services

Pickup, Shipping, or Delivery

Helpful Topics

Customer Care

Find Vehicles

Company

Customer Reviews

Corporate

Your Global Auto Auction Partner, Powered by RideSafely.com

Customer Service

Support Hours

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