Often, the keys will be visible in the vehicle’s photos. However, please be aware that the auction does not guarantee the presence of keys, and claims will not be accepted if the keys are missing. Read more
Live broadcast is not available for all auctions. If it is available on the item you are looking at, yes, you can participate in the live auction yourself via live auction broadcast. You cannot physically attend a live auction as you would have to be a registered dealer with that particular auction. Read more
If live auction is available on that particular item, the system will let you know the exact time the auction would start and when your item will be up for bidding. Typically live auctions are set to start 30 minutes after it closes on our site. Read more
It will stay on your RideSafely.com account for 5 days. You can use it to cover other bids. If not claimed to a won vehicle, it will automatically expire back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more
We list all the information provided by the auction. We may potentially get more information on case-to-case basis. Please contact us with the inventory id on a particular item in question. Our customer service number is (215) 289-0300. Read more
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