documentation | RideSafely — Auto Auctions Worldwide

Can I have the title mailed to an address/name different from the address/name on my account?

02-24-2016/0 Comments/in Documentation/by RideSafely.com

Yes, title mailing details can be adjusted. However, you must request any changes to the address or name in advance via phone or email. By default, the title will be issued to the account holder’s name and sent to the registered address. Should you need the title sent to your shipping company, please inform us ahead of time!

Should you need further information or assistance, our RideSafely Customer Support team is just a call away. Contact us at (215) 289-0300 anytime.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

How do I pay for the car?

02-24-2016/3 Comments/in Payment/by RideSafely.com

Payment Instructions and Rules

RideSafely’s Guide to a Seamless Payment Process

Payment Terms

Balances can only be settled through bank wire transfer, cashier’s check, or money order. Personal checks and Western Union are not accepted.
If you’re outside the United States or face payment delays, consider prepaying the total amount before offering or be ready for daily late fees.
RideSafely imposes a standard fee of $299 for all vehicles priced over $1,000.
A $85 $150 Documentation Fee applies to each vehicle purchase, covering essential title transfers and mailing. Please note that this fee will be effective from January 1, 2024. The adjustment is a response to the rising costs associated with title processing. Furthermore, the updated fee now includes 2nd-day FedEx shipping for titles within the United States.
Insurance auction fees also apply, varying based on the vehicle’s purchase price, auction type, and location.
For your convenience, each listing features an integrated calculator to estimate insurance auction fees and our standard fee.

Balance Due

Customers are required to settle the balance due in full within 2 business days following the sale confirmation notification.
Upon acceptance of an offer by the Insurance Auction, a Sale Confirmation Notification is sent via email to the customer, and the customer’s invoice is updated on RideSafely’s website.
It is the customer’s responsibility to check their updated invoices by navigating to “My Account” and then “My Transactions”, as well as their email for updates.
Accounts with payments made after the specified due date will incur a Late Fee of $100 per day for each item.

Late Payment Fees and Penalties

Vehicles unpaid within 2 business days of the invoice date will incur a late fee of $100 per day.
Vehicles remaining unpaid for a week will be re-listed, resulting in the suspension of your account and forfeiture of your deposit.

Storage Fees

Insurance auctions offer complimentary storage for items purchased for up to 4 calendar days, starting from the purchase date.
Beyond this period, a Storage Fee ranging from $25 to $50 per day, per item will be incurred, inclusive of weekends.
Vehicles not retrieved within 2 weeks from the auction date may be deemed abandoned by the Insurance auction and are subject to resale without any compensation to the customer. Therefore, it’s crucial to ensure timely pickup of your vehicle.

Additional Fees and Services

A $20 Forklift Loading Fee may be applicable, typically for inoperable vehicles.
Actual loading and storage fees can be settled by customers directly at the auction upon vehicle pickup.
Alternatively, customers have the option to pay storage and loading fees through RideSafely, and we will handle the payment to the insurance auction on your behalf.
Please note, that if there is an outstanding balance on your account, your vehicle will not be released. Additionally, RideSafely does not offer crating or pallet provisions for any items.

Pickup, Shipping, or Delivery

Customers are welcome to personally pick up their purchased items without any additional fees.
Many customers opt for the convenience of a transportation company or broker to manage the shipment of their vehicles.
RideSafely can also assist you with shipping your vehicle through reliable third-party car shipping services.

Helpful Topics

Shipping Related

See all questions and answers related to the shipping process.

If you’re looking to buy a car from an auction and require further information, please don’t hesitate to reach out to us at RideSafely. Contact us at (215) 289-0300 for assistance. We’re dedicated to helping you navigate your auction purchase smoothly.

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com

When will I be notified of the results from the Insurance Auction?

02-24-2016/0 Comments/in Process/by RideSafely.com

Customers with highest active bid are notified of the results from the subsequent Insurance Auction by e-mail. Additionally the results are posted under customer`s ‘My Account’ section. The results are published by 9 PM US EST the day of auction (unless our affiliated dealer is waiting for Insurance Auction approval, which can take up to 5 business days).

Why did I receive notice after RideSafely’s bidding ended that my bid is no longer the highest?

02-24-2016/0 Comments/in Process/by RideSafely.com

Even though a customer may hold the highest bid on our site, the Insurance Auction may have received and accepted a higher bid from another authorized party. Our affiliated dealer will only bid up to the customer`s maximum bid amount. That`s why we encourage our customers to submit their ABSOLUTE MAXIMUM bid they are willing to pay for the vehicle.

Can I have the title mailed to an address/name different from the address/name on my account?

When will I be notified of the results from the Insurance Auction?

Why did I receive notice after RideSafely’s bidding ended that my bid is no longer the highest?

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