What does it mean the damage type Water/Flood?

A “flood title” on vehicle details means the car has damage from sitting in water deep enough to fill the engine compartment.
Read more

What does Biohazard mean on a car auctions?

Different industries have different standards for the word. In the car auction business it means any vehicle where the occupants blood stained the interior. A few drops. An open gash. If a person had the misfortune of bleeding or dying in their car, it will be announced at an auction as a “Biohazard“. Learn more about Reasons for Salvaging Read more

I received my vehicle from the shipping company and there is more damage than displayed in the original pictures. What can I do?

Any additional damages that were not advertised must be presented to the auction facility staff during vehicle pick-up, prior to leaving the auction facility. Once a vehicle is picked up and removed from the insurance auction facility, ridesafely.com cannot be held responsible for any damages and will not be able to reimburse you. It is the customer/shipper`s responsibility to notify the auction facility of any damages or refuse pick up due to additional damages. If you or your shipper arrive to pick the vehicle up and there are damages, notify the auction facility staff and contact our office. In addition, please take photos of the damages and a copy of the release form/shippers bill of lading and e-mail these items to us.

What does Auction Verification: Runs & Drives, or Engine Start mean?

In certain cases, Insurance Auction personnel is able to verify a vehicle’s Engine Start capability and Run and Drive condition at the time of the vehicle check-in to the auction facility.

The verification is usually as follows: upon arrival to the auction facility, the vehicle may be started with or without jump, booster box, wire splicing/bypassing, etc, the vehicle could be put into gear and pulled forward under its own power. Read more

Can you tell me how much it would cost to repair a vehicle?

Ridesafely.com does not repair vehicles and, for legal reasons, does not provide repair estimates. Prices for new parts can be obtained from a local authorized dealer (of your vehicle make). Prices for used parts can be obtained from a local salvage yard or an on-line auction site.