Yes, but we prefer you not to do it. Considering we do not actually charge the card, we put a hold on it, the prepaid cards are difficult to release funds back to. We had customer having a hard time getting refunds and their funds back to that card. You can use any card such as a credit card or a debit card for more convenience. Learn more about How do I pay for the car? and Credit Card Hold FAQ Read more
Yes. If we are unable to purchase a vehicle for you at the auction, your deposit is 100% refundable. You can either request a refund online and it will get processed within 24 hrs or you can leave it on your account and if it was a credit card deposit, it will expire back to your card within 5 days. Read more
Yes. As a matter of fact, we don’t actually charge your credit card. We preauthorize it. So if we do not claim it for an actual purchase or you are currently not using it to secure your bid, it will automatically expired back to your card within 5 days. You can always request a refund online or by calling us and get it back sooner. Learn more about Credit Card Hold FAQ. Read more
Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more
To initiate a Wire Transfer refund, please submit a refund request through your online account by providing your banking details. Alternatively, you can directly email us at info[at]ridesafely.com with the required information, including the account holder’s name, account number, routing or SWIFT code, and the address linked to the account. It’s important to note that the name on the refund request must match the name from the original wire transfer we received.
Should you require further assistance or have any questions, the RideSafely team is readily available. Connect with us directly by calling (215) 289-0300.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com