Why there are no refund option in my account?
If refund option is not available there could be a few reasons:
- Your deposit is allocated towards an active bid or an open invoice.
- Your refund has already been processed.
I can’t request a refund even though I didn’t win the car, and it has been more than three days since the auction for the item ended. What should I do?
Your security deposit is available for use on subsequent bids for up to 5 days. Note that the deposit merely places a hold on your card for no longer than 5 business days. Without any charges from us or a refund request from you, this hold automatically lifts after the 5-day window.
See also
Need assistance with auto auction details or have other inquiries? Reach out to RideSafely Customer Support immediately at (215) 289-0300. We’re here to help!
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
When will I receive my refund?
Refunds are processed weekly and typically issued within 5 days following a customer’s request, provided the offer is not approved and there are no active bids.
See also
- What is a credit card hold and how does it work?
- How can I claim back my deposit if I decide to stop using the auction?
- If you submit a security deposit and lose a bid, can you use the same deposit to bid on another vehicle?
For any further inquiries, feel free to reach out to us at (215) 289-0300. Our team is always ready to assist you.
Thank you,
Team RideSafely.com
feedback[at]ridesafely.com
I submitted payment in currency other than US Dollars. What currency will my refund be remitted?
All refunds for payments sent to US are remitted in U.S. dollars only! Canadian customers must submit their payments to Ridesafely.ca in CANADIAN DOLLARS ONLY! All refunds to Canadian customers are remitted in Canadian dollars. All refunds for payments made to the other international offices are made in the local currency.
Please let us know if you need any assistance.
Regards,
—
Customer Service
RideSafely.com team
feedback[at]ridesafely.com
