Why is there no refund option in my account?

If the refund option is not visible in your RideSafely account, there may be a valid reason related to your current account activity or refund status.

Possible Reasons:

• Your deposit is in use
  Your security deposit may be allocated to an active auction bid or linked to an open invoice. Refunds cannot be requested while funds are committed to a transaction.
• Your refund is already in progress
  A refund may have already been processed. Please allow 3–7 business days for credit or debit card refunds to appear on your statement, depending on your bank.

What to Do Next

• Double-check your “My Bids” and “Invoices” sections to see if any transactions are still open.
• Review your recent bank or credit card activity to confirm if the refund has already been posted.

For further assistance, feel free to contact RideSafely support or call us at (215) 289-0300 for immediate assistance.

Thank you,
The RideSafely Team
feedback[at]ridesafely.com