I didn’t win the car, and the refund option isn’t available. What should I do?

If you didn’t win the vehicle, your security deposit remains available for future bids for up to five (5) days.

Your deposit does not result in an immediate charge—it simply places a temporary hold on your card. This hold automatically expires within five business days if:

• You haven’t placed another bid,
• You haven’t submitted a refund request, and
• No charges have been made by RideSafely.

Once the hold period ends, the funds are released automatically by your payment provider.

Note: Refund processing times may vary depending on your bank or card issuer.

Related FAQs

• When Will I Receive My Refund?
• Can I Have My Deposit Refunded Before the Five-Day Period Ends?
• Deposit – How Does It Work If I’m Not the Auction Winner?

For further assistance, feel free to contact RideSafely support or call us at (215) 289-0300 for immediate assistance.

Thank you,
The RideSafely Team
feedback[at]ridesafely.com