Is there a cancellation policy?

Deposit Refunds:

RideSafely members can request a full refund of their deposit if their offer is not approved and there are no active bids on their account. To request a refund, log into your account, navigate to the “My Transactions” section, select the “Credit” tab, scroll down to “Deposit,” and click on “Request Refund.” Refunds will be issued to the original payment method, with credit or debit card refunds typically processed within 3–5 business days.

If you need a refund via Wire Transfer, submit a refund request through your online account by providing your banking details. Alternatively, you can email us directly at info[at]ridesafely.com with the necessary information, including the account holder’s name, account number, routing or SWIFT code, and the address linked to the account. Please note that the name on the refund request must match the name from the original wire transfer we received.

Sale Cancellations:

Please note that there is no cancellation policy. If an item is successfully purchased but not paid for, your deposit will be used to cover the auction’s relisting fees. According to your Deposit Agreement, you are obligated to complete your auction purchase. If you choose not to proceed, you will be subject to a relist/backout fee, which ranges from $600 to 15% of the winning bid price, whichever is greater. The exact fee depends on the vehicle’s cost and the auction from which it was purchased.

If you have any additional questions or need further assistance, please don’t hesitate to reach out to our RideSafely support team at (215) 289-0300. We’re here to help!

Thank you,
Team RideSafely.com
feedback[at]ridesafely.com