I placed a bidding limit on a vehicle. Is this hold going to be released at the end of the auction for the particular car or it will be held for other possible cars?

It will stay on your RideSafely.com account for 5 days. You can use it to cover other bids. If not claimed to a won vehicle, it will automatically expire back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

You did end up the highest bidder at the live auction. Currently we are waiting for the results of this item as it is on approval. We will notify you in either way. Please keep in mind, the auction can take up to 48 hours to make a decision. Read more

If i have the highest bid at the end and there’s no live bidding, do i automatically win?

There is still a live auction that we have to attend with your bid. If we end up being the highest bidders at the live auction and there is no reserve, you will be notified of winning the item. Read more

Is there a time limit to pick up the vehicle?

Yes, there is a specific time frame for vehicle pickup after winning an auction. Upon successfully winning an item, you’ll receive a notification detailing the exact time you have to collect your item. It’s important to note that different auctions have distinct rules. Typically, free storage days range from 2 to 5 days. Depending on the auction, storage fees can vary from $20 to $50 per day.

If you’re interested in a particular item, please provide us with the inventory number. We’ll be glad to offer more specific details regarding that item’s pickup timeline and related information.

Should you have any further questions, please feel free to reach out to us at (215) 289-0300. We’re here to assist you with any inquiries or concerns you may have.

RideSafelyThank you,
Team RideSafely.com
feedback[at]ridesafely.com