Is there any way to know how quickly the transport company you list here will be able to pick up my purchase. I live in Michigan and am afraid no truck would be interested

Most of the transporters give you anywhere from 5-10 days to pick up. Please contact them directly for more information at www.haulmatch.com. Read more

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

You did end up the highest bidder at the live auction. Currently we are waiting for the results of this item as it is on approval. We will notify you in either way. Please keep in mind, the auction can take up to 48 hours to make a decision. Read more

RideSafely is Requiring a $600 bid deposit. Do I get this back if I do not win the auction, or I just want it returned?

Yes. As a matter of fact, we don’t actually charge your credit card. We preauthorize it. So if we do not claim it for an actual purchase or you are currently not using it to secure your bid, it will automatically expired back to your card within 5 days. You can always request a refund online or by calling us and get it back sooner. Learn more about Credit Card Hold FAQ. Read more

What does “Kills Vin” and “cannot be re registered in the US mean”?

Kills VIN usually means it’s a part only vehicle and you cannot register it in USA. If you have a particular inventory you are looking at, please provide an inventory id for more explanations. Read more

When i buy a car that says “Damage type: Water Flood”, does it mean that i can not fix it? Do most of the customers that get those kind of cars are able to fix them or they just use them for Parts?

Water/Flood vehicles can be fixed. Please be very aware that depending on extend of the water damage/water level in the vehicle, parts such as engine, electrical etc may be severely damaged. Most of the flood vehicles would not sell as “Run and Drive” just to prevent engine from starting in the case it may have water in it. Read more