Reserve – how do i know if vehicle has a reserve price?

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Unfortunately, unless we end up being the highest bidder for that item, we wouldn’t know if there is a reserve or how much it would be. Read more

How soon after a deposits made can I bid?

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As soon as you can make a deposit, you should be able to submit your bid or bid live. Restrictions may apply where you would have to contact customer service first, but it would be promptly displayed on the item you are trying to bid on. Read more

I just placed a BID on a live Auction. I was supposed to be the winner (Your site said “Your BID” with green – that means my bid was the first one). However, when the auction completed with my last price, I did not win the car. Can you please explain why?

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You did end up the highest bidder at the live auction. Currently we are waiting for the results of this item as it is on approval. We will notify you in either way. Please keep in mind, the auction can take up to 48 hours to make a decision. Read more

RideSafely is Requiring a $600 bid deposit. Do I get this back if I do not win the auction, or I just want it returned?

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Yes. As a matter of fact, we don’t actually charge your credit card. We preauthorize it. So if we do not claim it for an actual purchase or you are currently not using it to secure your bid, it will automatically expired back to your card within 5 days. You can always request a refund online or by calling us and get it back sooner. Learn more about Credit Card Hold FAQ. Read more

How long after online bidding ends does total bidding end and award of truk to bidder occurs?

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Once the bidding ends on our site, the live auction will begin within half hour. Bidding could go on all day. Results are usually available by end of the day or may take up to 48 hours. Read more