How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart & IAA work?
  3. Do you accept credit cards?
  4. What is the RideSafely fee?
  5. How much does your service cost?

Payment

  1. If I win bid, how long do I have to pay the remaining balance?
  2. What costs are associated with winning an auctioned vehicle, beside actual bid?
  3. Where do I send money order?
  4. Can I pay full amount with my debit card if I win an auction?

Show all 63 articles

Process

  1. Current Bid: PRELIMINARY BID does it sell for this amount or does it come back for another auction?
  2. What is the meaning of Sold on Approval?
  3. How long does registration take before I can bid on an auction? Can i register with ridesafely Monday and bid the same or next day?
  4. Why does every auction I want to bid in asks me to contact customer service?

Show all 77 articles

Shipment

  1. Can a storage fee be incurred with you even after I might have commissioned haulmatch to do the shipment
  2. Can I drive a vehicle home if it is listed as a repossessed vehicle?
  3. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?
  4. What do i need to do to get the full documents to ship the car by Haulmatch?

Show all 35 articles

Vehicles

  1. Definition of Mechanical Damage and what it covers?
  2. What does “not to be sold in the US” mean? Actually why is the better question
  3. How do buyers inspect vehicles?
  4. How can we find out why a vehicle has a Salvage Title?

Show all 53 articles

Documentation

  1. If the bike is for Export to Europe can it be with a Clear Title then?
  2. What does “Certificate of Origin” mean? Some of cars are in Europe, Belgium Antwerp
  3. How do I get Original Paperwork and proof of payment in two days of end of auction?
  4. Where do the titles come from?

Show all 42 articles

General

  1. Do I Need a Business License or Requirements?
  2. Can I buy cars with an IAA Account?
  3. Do you provide access to both IAA and Copart auctions? Does my registration fee provide access to both?
  4. What is maximum total sale price?

Show all 62 articles

RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

MON-FRI 9 AM – 5 PM ET

  • (215) 289-0300

    Speak with one of our customer support specialists over the phone.

  • View FAQs

    Find answers to frequently asked questions about an auction and purchase process.

  • RideSafely Live Chat

    Our team is ready to answer any questions you have about buying RideSafely vehicles.

  • Call Us via Skype

    Call us locally from 40 countries worldwide. Call us from any where with an Internet connection for free.

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How Bidding Works