How can we help you?

  1. How much does it cost to ship a car?
  2. How does RideSafely Services – Copart Auction, IAAI work?
  3. Do you accept credit cards?
  4. What is the RideSafely Auction fee?
  5. How much does your service cost?

Payment

  1. Can I pay full amount with my debit card if I win an auction?
  2. Are all fees included in Buy it Now price?
  3. Why do I have to submit a credit card to increase a bid on a car I already bid on?
  4. Can one have an account in RideSafely where I can put my money and paid for the vehicle won from the auction

Show all 60 articles

Process

  1. How long does registration take before I can bid on an auction? Can i register with ridesafely Monday and bid the same or next day?
  2. Why does every auction I want to bid in asks me to contact customer service?
  3. How long will it take for my bid to be approved?
  4. Does bidding work like Ebay? Meaning, if I bid my max amount initially it will only increment the bid to the amount necessary to hold the winning bid, or does the full amount of my bid become the highest bid?

Show all 76 articles

Shipment

  1. If I purchased a car in Texas, can my friend pick up the car and do the shipping on my behalf?
  2. What do i need to do to get the full documents to ship the car by Haulmatch?
  3. How much time to pick before charging storage fees?
  4. What time can I pick-up my vehicle?

Show all 32 articles

Vehicles

  1. How do buyers inspect vehicles?
  2. How can we find out why a vehicle has a Salvage Title?
  3. What is Damage Type: Repossession and Loss Type: Other on a vehicles description?
  4. Non Repairable/Kills. What’s that about?

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Documentation

  1. If a non Dealer purchases a vehicle with a Peddle Non Public Clean Title, would they receive a Clean Title?
  2. What is a Minnesota Peddle Non Public Clean Title? Is this a legitimately clean title recognized by other states?
  3. FL purchase for parts only of a vehicle with certificate of destruction. Will this be a problem?
  4. I live in Lagos Nigeria, I am wondering if I successfully bid for a car and won, how am I going to get the car document after purchase?

Show all 38 articles

General

  1. What is maximum total sale price?
  2. Do i need to register to able to bid or buy a car?
  3. How can I find out how much a truck sold for at auction?
  4. How can I register my account from UK?

Show all 59 articles

RideSafely Customer Support

Answering all and any questions that you may have regarding our services.

We, at RideSafely, believe in assisting our customers at every possible step of the way. Bidding on an auction can seem like a daunting and complicated task, but we are here to tell you that it is not. We believe in creating a process that is easy to understand from beginning to end.

Whatever your questions may be, we have the answers. So go ahead and search our FAQ section, and if you have any another question in mind, feel free to contact our customer support specialist at any time.

Visit our Help Center

We’re here to help.

MON-FRI 9 AM – 5 PM ET

  • (215) 289-0300

    Speak with one of our customer support specialists over the phone.

  • View FAQs

    Find answers to frequently asked questions about an auction and purchase process.

  • RideSafely Live Chat

    Our team is ready to answer any questions you have about buying RideSafely vehicles.

  • Call Us via Skype

    Call us locally from 40 countries worldwide. Call us from any where with an Internet connection for free.

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How Bidding Works