How can we help you?

  1. How does RideSafely’s process work for Copart, IAA, and other auctions?
  2. How much does your service cost?
  3. How do I pay for the car?
  4. How much is the security deposit?
  5. Do I need a dealer license to bid on or buy a car at an auction?
  6. How does the “Buy Now” option for vehicles work?
  7. What does the title “DIS/DLR/EXP ONLY” mean?
  8. How do I start getting ready to bid?

Credit-card interface icon Payment

  1. Can I pay for the security deposit on two separate cards?
  2. Can I purchase a vehicle with a pre-approved loan from the bank?
  3. How can a seller decline a “Buy It Now” payment?
  4. Is there a cancellation policy?
  5. How can I replace my discontinued Visa credit card with another card?

See All 112 Questions & Answers

Auction interface icon Process

  1. What is the interval between pre-bid and live auction?
  2. How does the pre-bid process work?
  3. Why can’t I bid on some cars even though I have a deposit?
  4. Can I bid on dealer-only Copart auctions through RideSafely?
  5. When do preliminary bids need to be submitted to participate in the auction?

See All 96 Questions & Answers

Cars interface icon Vehicle

  1. What does “Seller: State Farm Insurance” mean on some cars?
  2. What does “Seller: Avis Budget Group” mean on some vehicles?
  3. What does the “Undercarriage Damage” type specify on a car?
  4. What does it mean when a car is sold “as is, where is”?
  5. How can I bid on a vehicle that is listed as “vehicle might have hidden damages”?

See All 72 Questions & Answers

Document interface icon Documentation

  1. Will I be able to title a “Dealer Only” vehicle?
  2. What does “CA DIS/DLR/EXP Only Clean Title” mean?
  3. What does an “Odometer Rollback” title mean?
  4. What does “Bonded Title” mean?
  5. How will you transfer the car to my name if I buy a salvage car through an auction or via the “Buy Now” option?

See All 99 Questions & Answers

Comments-question interface icon General

  1. Can I buy a vehicle without a license while living in the Bahamas?
  2. Where can I find the Watch List in my RideSafely account?
  3. Is the RideSafely Builder Showdown open to motorcycles?
  4. Why did the car I wanted leave the auction when there were 4 days left?
  5. How is it that a car which was sold at auction while I was watching is now back up for auction again?

See All 40 Questions & Answers

Global User Icon for Buyer Services Buyer Services

  1. Can Texas residents bid on cars in Texas?
  2. Is there any membership cost for international buyers?
  3. Do I need a broker to purchase a car with you, and what is the annual purchase limit?
  4. Is the RideSafely German office closed?
  5. Is it possible for residents of Canada to make a purchase through RideSafely?

See All 36 Questions & Answers

Truck-arrow-right interface icon Shipment

  1. How do I receive my car, and where exactly?
  2. How long does shipping take on average, considering auction and drop-off locations, and does it vary whether within the state or across state lines?
  3. I’m buying a car and want to ship it to the UAE; which port will I receive it at?
  4. When the car is delivered, do I need to sign anything or present any paperwork?
  5. If the vehicle, transport, and all fees have been paid, and the paperwork is complete, but transport did not pick up the vehicle by the due date, is the vehicle considered abandoned and will it be resold?

See All 65 Questions & Answers

Contact Us

Chat with Us

We are here to help. Get answers quick with RideSafely chat.

Connect with Us

On the go and prefer social? Get in touch with our social response team.

Ask a Question

RideSafely will email you when your inquiry is updated.

Skype Us

Call us for free on Skype from anywhere with an internet connection.
Mon–Fri: 9 AM–5 PM ET

Banner showcasing the wide range of vehicles available from over 700 auctions