RideSafely Customer Assistance Center

Explore FAQs for Quick Help & Guidance

Please ask a question like this: Do I have to be dealer in order to buy car? How much does it cost to ship a car? How do I pay for the car? Does the vehicle start? I want to increase bidding limit When I receive my refund? or type your search term below.

  1. How does RideSafely’s process work for Copart, IAA, and other auctions?
  2. How much does your service cost?
  3. How do I pay for the car?
  4. How much is the security deposit?
  5. Do you accept cash?
  6. How does the “Buy Now” option for vehicles work?

Payment

  1. Can I pay for the security deposit on two separate cards?
  2. Can I purchase a vehicle with a pre-approved loan from the bank?
  3. How can a seller decline a “Buy It Now” payment?
  4. Is there a cancellation policy?
  5. How can I replace my discontinued Visa credit card with another card?

See All 120 Questions & Answers

Process

  1. What is the interval between pre-bid and live auction?
  2. How does the pre-bid process work?
  3. Why can’t I bid on some cars even though I have a deposit?
  4. Can I bid on dealer-only Copart auctions through RideSafely?
  5. When do preliminary bids need to be submitted to participate in the auction?

See All 98 Questions & Answers

Vehicles

  1. What does the “Undercarriage Damage” type specify on a car?
  2. What does it mean when a car is sold “as is, where is”?
  3. How can I bid on a vehicle that says ‘vehicle might have hidden damages’?
  4. Can the extent of the vehicle’s damage be clarified?
  5. Which vehicles are guaranteed not to be salvage when registering them?

See All 66 Questions & Answers

Documentation

  1. What does an “Odometer Rollback” title mean?
  2. What does “Bonded Title” mean?
  3. How will you transfer the car to my name if I buy a salvage car through an auction or via the “Buy Now” option?
  4. What does it mean if a vehicle does not come with a title?
  5. How can I upload my driver’s license?

See All 99 Questions & Answers

Shipment

  1. I’m buying a car and want to ship it to the UAE; which port will I receive it at?
  2. When the car is delivered, do I need to sign anything or present any paperwork?
  3. If the vehicle, transport, and all fees have been paid, and the paperwork is complete, but transport did not pick up the vehicle by the due date, is the vehicle considered abandoned and will it be resold?
  4. How long do I have to pick up the item after the auction closes?
  5. Do I have to have items shipped or can I pick them up?

See All 62 Questions & Answers

Buyer Services

  1. Can Texas residents bid on cars in Texas?
  2. Is there any membership cost for international buyers?
  3. Do I need a broker to purchase a car with you, and what is the annual purchase limit?
  4. Is the RideSafely German office closed?
  5. Is it possible for residents of Canada to make a purchase through RideSafely?

See All 35 Questions & Answers

Keys

  1. If the car I want to buy doesn’t have keys, where can I obtain them?
  2. How do I know if the vehicle I am purchasing has keys or not?
  3. Does the vehicle have keys?
  4. How can I obtain a key for the vehicle?

General

  1. Can I buy a vehicle without a license while living in the Bahamas?
  2. Where can I find the Watch List in my RideSafely account?
  3. Is the RideSafely Builder Showdown open to motorcycles?
  4. Why did the car I wanted leave the auction when there were 4 days left?
  5. How is it that a car which was sold at auction while I was watching is now back up for auction again?

See All 48 Questions & Answers

Can’t find the answer?

Ask a Question!

Get Expert Support from RideSafely’s Team

Need Assistance? We’re Here to Help! Our dedicated team is poised to answer any queries you have about our services and vehicles at RideSafely. For inquiries related to salvage car auctions, please reach out to our sales team using the contact details below. Our RideSafely representatives are dedicated to assisting you with all inquiries regarding the vehicle purchase process, ensuring a smooth and informed experience.

CountryPhone numberSupport availabilityLanguage
USA, Canada, and International+1 (215) 289-0300Mon – Fri, 9:00 AM – 5:00 PM ET
Current time in our office: Sun, 22 Dec 2024 4:25 pm, EST		English, Spanish, Russian, Ukrainian and German

Discover one of the USA’s most extensive collections of salvage vehicles with RideSafely. Our expert team is here to guide you in finding the ideal salvage car that meets your specific needs.

Explore RideSafely