Payment Questions

 

Can I have my deposit refunded before the 5 days?

Yes you can. Please submit a refund request online and the system should be processing it within 24 hrs. Feel free to call us to request it by phone: (215) 289-0300. Read more

If I bid on a vehicle and do not win, does the $400 deposit refundable? Are there any charges per bid ie: Do you charge an amount each time I bid even if I don’t win the vehicle

No, we do not charge anything if we are not able to purchase the item for you. As a matter of fact, we don’t even charge the credit card for the deposit, we just preauthorize it (put it on hold). This way if you don’t win, the hold will automatically get released back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

Do you accept debit cards? Does the deposit process for a debit work the same as a credit card?

Yes, we do accept debit cards. However, they do work a bit longer than credit cards. Banks tend to hold the funds and process refunds slower than credit cards. Related: Do you accept credit cards? Read more