Process Questions

 

How can i bid on an auction that already started?

You would have to contact our customer service department at (215) 289-0300. A representative can confirm that item is still available and give you access to bid. Please make sure you have the inventory number available when you call. Read more

Can I attend and bid during the live auction?

Live broadcast is not available for all auctions. If it is available on the item you are looking at, yes, you can participate in the live auction yourself via live auction broadcast. You cannot physically attend a live auction as you would have to be a registered dealer with that particular auction. Read more

How do I know when the live auction starts?

If live auction is available on that particular item, the system will let you know the exact time the auction would start and when your item will be up for bidding. Typically live auctions are set to start 30 minutes after it closes on our site. Read more

I placed a bidding limit on a vehicle. Is this hold going to be released at the end of the auction for the particular car or it will be held for other possible cars?

It will stay on your RideSafely.com account for 5 days. You can use it to cover other bids. If not claimed to a won vehicle, it will automatically expire back to your card within 5 days. Learn more about Credit Card Hold FAQ. Read more

I put in that I wanted a bid limit of $400 and covered that would my card. When I looked back on the site it said my bid limit was $4000. I not sure how it works but I do not want to pay $4000 for a truck work only $400 to me.

You do have a deposit of $400 available through your credit card which will make your “bidding limit” show at $4,000. Please do not confuse bidding limit and your actual bid. They are two different things. Bidding limits lets you bid UP-to that amount ($4,000) where your bid is what you actually put in when you bid on a particular item which in your case is $300. Read more